How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask LOAJ3256 Your Own Question

LOAJ3256
LOAJ3256, Technician
Category: Home Security Systems
Satisfied Customers: 1224
Experience:  I have 35 years as a CCTV and Security Systems Integrator , and Advanced Field Service Technician.
Type Your Home Security Systems Question Here...
LOAJ3256 is online now
A new question is answered every 9 seconds

how to reset a swann DVR

Resolved Question:

how to reset a swann DVR
Submitted: 1 year ago.
Category: Home Security Systems
Expert:  LOAJ3256 replied 1 year ago.

LOAJ3256 :

Hello - maybe I can help.


Can you please tell me the Swan model number, and if you have administrator privileges to get into to the MAIN menu, not USER menu.


Please advise and thank you for your time.


=============================================================

LOAJ3256 :

Hello - were you able to see my reply?

Customer:

Yes. The model number is XXXXX and I am actually the the owner of the DVR.

LOAJ3256 :

Do you have access to the DVR system menu, also a reset will erase all settings,


Did you want to ERASE the HD recodings only or is the system having problems that need a reset?

Customer:

I do have access to the system menu, but I can't make any changes as I was locked out.

LOAJ3256 :

Your access level is user at this point -- did you set this up and do you have the administrator code?

LOAJ3256 :

what password XXXXX you using?

Customer:

No. I just bought the system and this is even the first time I boot it up.

LOAJ3256 :

what password XXXXX you using?


LOAJ3256 :

If it is a first time set up, why the need to reset already may I ask?

LOAJ3256 :

Hello? Can you please respond to the questions so I can further assist you

Customer:

It is a used system that I just bought from the web.

LOAJ3256 :

Then you do not have the password XXXXX allow you to do ANY system changes - I *may* be able to factory reset this for you, but the results can vary, depending on the unit's age and firmware. If you want to proceed , you will need a screwdriver to remove the cover, a paper clip, and a flshlight would be a good idea.

LOAJ3256 :


One method to try is as follows: *Depending as above post*


1) Remove the power supply, then Remove cover on unit.
2) Remove the "button battery" , about the size of a quarter on the main board
3) PUSH AND HOLD THE POWER BUTTON for about 15 seconds WITH the battery OUT.

4) With the BATTERY OUT Using a short piece of wire or a paper clip, SHORT OUT the battery terminals on the circuit board for 30 seconds to drain the system's capacitors

5) Re install the button battery and turn unit ON.


==================================================

This *should * reset the DVR to factory admin codes, which is 123456

*IF this does NOT reset, you would need to return to Swan to have the EEPROM reset - replaced to regain full function.

I hope this helps, please advise and thank you for your time.





Customer:

OK. Thanks anyway.

LOAJ3256 :

Hello - did you see my answer on how to reset to factory to fix the problem by following the steps I provided, as this *should* work for you and would take about 1/2 hour, and restore the unit as requested -- this would defer the need for a return if successful, can you please aknowledge and try? I hope this helps, please advise and thank you for your time

LOAJ3256 :

Hello? I did not see yout response -- if any

Customer:

I will try it out. Thanks so much.

LOAJ3256 :

Good luck I hope I have helped, please leave a rating or contact me for further help.

LOAJ3256, Technician
Satisfied Customers: 1224
Experience: I have 35 years as a CCTV and Security Systems Integrator , and Advanced Field Service Technician.
LOAJ3256 and other Home Security Systems Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
< Last | Next >
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
  • He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here. Diane Dallas, TX
 
 
 

Meet The Experts:

 
 
 
  • To-Shay

    Electronic Security Engineering

    Satisfied Customers:

    34
    Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma
< Last | Next >
  • http://ww2.justanswer.com/uploads/ToShay/2010-12-24_100555_ir7187616.jpg To-Shay's Avatar

    To-Shay

    Electronic Security Engineering

    Satisfied Customers:

    34
    Long & Extensive experience in the Electronic Security Industry from Design, through to Installation & Ma
  • http://ww2.justanswer.com/uploads/rv007/2009-5-30_203450_justneil.jpg Neil's Avatar

    Neil

    Technician

    Satisfied Customers:

    756
    20 years experience in the alarm industry.
  • http://ww2.justanswer.com/uploads/LO/LOAJ3256/2011-12-4_22744_LAURADADJULY2011.64x64.jpg LOAJ3256's Avatar

    LOAJ3256

    Technician

    Satisfied Customers:

    215
    I have 35 years as a CCTV and Security Systems Integrator , and Advanced Field Service Technician.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Roger's Avatar

    Roger

    Customer Service

    Satisfied Customers:

    63
    10 plus years as an installation tech. Specialize in DSC, Honeywell, Ademco, Caddx, Napco
  • http://ww2.justanswer.com/uploads/SE/SelectTronix/2013-12-28_22514_clrepair.64x64.jpg Carl L's Avatar

    Carl L

    Master Technician

    Satisfied Customers:

    61
    Current Electronics Shop Owner and Master Technician in FL.
  • http://ww2.justanswer.com/uploads/AR/aricaudio/2014-5-13_35620_WP20140512010.64x64.jpg Aric's Avatar

    Aric

    Technician

    Satisfied Customers:

    15
    20+ yrs. experience troubleshooting and repairing electronics. Owner of A/V installation and repair business.