Hello - maybe I can help.Can you please tell me the Swan model number, and if you have administrator privileges to get into to the MAIN menu, not USER menu.JACUSTOMER-qfip3j31- :The model number is DVR8-2500 and I am actually the owner of the DVR.LOAJ3256 :Do you have access to the DVR system menu, also a reset will erase all settings,Did you want to ERASE the HD recordings only or is the system having problems that need a reset?JACUSTOMER-qfip3j31- :I do have access to the system menu, but I can't make any changes as I was locked out.LOAJ3256 :Your access level is user at this point -- did you set this up and do you have the administrator code?What password are you using?JACUSTOMER-qfip3j31- :No. I just bought the system and this is even the first time I boot it up.LOAJ3256 :What password are you using?If it is a first time set up, why the need to reset already may I ask?JACUSTOMER-qfip3j31- :It is a used system that I just bought from the web.LOAJ3256 :Then you do not have the password to allow you to do ANY system changes - I *may* be able to factory reset this for you, but the results can vary, depending on the unit's age and firmware. If you want to proceed , you will need a screwdriver to remove the cover, a paper clip, and a flshlight would be a good idea.One method to try is as follows: *Depending as above post*1) Remove the power supply, then Remove cover on unit.2) Remove the "button battery" , about the size of a quarter on the main board3) PUSH AND HOLD THE POWER BUTTON for about 15 seconds WITH the battery OUT.4) With the BATTERY OUT Using a short piece of wire or a paper clip, SHORT OUT the battery terminals on the circuit board for 30 seconds to drain the system's capacitors5) Re install the button battery and turn unit ON.This *should * reset the DVR to factory admin codes, which is 123456*IF this does NOT reset, you would need to return to Swan to have the EEPROM reset - replaced to regain full function.I hope this helps, please advise and thank you for your time.JACUSTOMER-qfip3j31- :OK. Thanks anyway.LOAJ3256 :Hello - did you see my answer on how to reset to factory to fix the problem by following the steps I provided, as this *should* work for you and would take about 1/2 hour, and restore the unit as requested -- this would defer the need for a return if successful, can you please acknowledge and try? I hope this helps, please advise and thank you for your timeJACUSTOMER-qfip3j31- :I will try it out. Thanks so much.LOAJ3256 :Good luck I hope I have helped, please leave a rating or contact me for further help.