Hello - maybe I can help.
Can you please tell me the Swan model number, and if you have administrator privileges to get into to the MAIN menu, not USER menu.
Please advise and thank you for your time.
Hello - were you able to see my reply?
Yes. The model number is XXXXX and I am actually the the owner of the DVR.
Do you have access to the DVR system menu, also a reset will erase all settings,
Did you want to ERASE the HD recodings only or is the system having problems that need a reset?
I do have access to the system menu, but I can't make any changes as I was locked out.
Your access level is user at this point -- did you set this up and do you have the administrator code?
what password XXXXX you using?
No. I just bought the system and this is even the first time I boot it up.
If it is a first time set up, why the need to reset already may I ask?
Hello? Can you please respond to the questions so I can further assist you
It is a used system that I just bought from the web.
Then you do not have the password XXXXX allow you to do ANY system changes - I *may* be able to factory reset this for you, but the results can vary, depending on the unit's age and firmware. If you want to proceed , you will need a screwdriver to remove the cover, a paper clip, and a flshlight would be a good idea.
I hope this helps, please advise and thank you for your time.
OK. Thanks anyway.
Hello - did you see my answer on how to reset to factory to fix the problem by following the steps I provided, as this *should* work for you and would take about 1/2 hour, and restore the unit as requested -- this would defer the need for a return if successful, can you please aknowledge and try? I hope this helps, please advise and thank you for your time
Hello? I did not see yout response -- if any
I will try it out. Thanks so much.
Good luck I hope I have helped, please leave a rating or contact me for further help.