I have exposure to all areas in the alarm industry. I have spent time with Honeywell Protection Service Resi.,Chubb Resi.,ADT Resi,Tyco commercial
What are you referring to when you say TL300?
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information. What happens now? If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
I need more info on the TL300. I'm guessing it's the DSC IP comm card??
Yes, the DSC TL300 IP Interface Communicator.
-we are communicating in with contact ID?
Blinks once every 5 seconds. I think I have it programmed correctly since the monitoring company can see the card. i think the physical connections are where it's not connected right. T&R to Concord and how to connect the zone or trigger from concord to TL300..........
I'm assumming (dangerous) that the T&R (slate/brown pair of the RJ31X jack) is what I should be connecting from the GE Concord 4 panel to the T&R input of the TL300.
How does the Concord 4 trigger the TL300? A zone?
Ok will wait to hear your thoughts.
The Concord 4 was self monitored. meaning it just set off the siren. Have added the TL300 Internet card since internet is available and we want it monitored now. I can make the Concord 4 send alarms to my cell so I know it sends alarms. It is set up for contact ID.
I will check the account number programming in the Concord 4 & get back to you.
I have the manual thanks. I also downloaded the T-Link Console software from the DSC site. The TL300 status LED was blinking once every second before I programmed the IP address, subnet mask & acct number. Now it blinks once every 5 seconds. The manual indicates the TL300 is "normal".
Ok I believe that since your concord was local only we should get it communicating with the monitoring center without the TL300. Can you ask the monitoring center if you can get the receiver number for the station. Tell them what you are doing and why you are doing it. All of the technicians have gone through this. You know you have communication with the station and the tl300. Now get the the control communicating via the telephone line and without the tl300.
If you get the concord sending alarms without the tl300 and the tl300 communicating without the concord, then you can work on bringing the two together.
I know you got it communicating to a pager but that is not the same as communicating to the station receiver in contact ID format.
There is no phoneline to connect to the panel to test with the central station.
ATT Uverse. Computers and laptops either wired or wireless work fine through the Uverse modem.
Was looking at Section 7.2 of the TL300 manual...it says when an alarm triggers the panel goes off hook. This would imply we need some connection between the panel and the TL300 (some zone trigger) to get dial tone from the T&R of the TL300 to the Concord 4 panel to transmit the CID to the TL300 to send via Internet, right?
Central station only gave me the receiver IP addresses, acct number and gateway info. I think that was it. Closed off? Not by me. I did rate you as excellent. Did that close the ticket?
Never did an answer from DSC folks..........
Thanks for contacting me. I also never heard from DSC tech support, but just because you sent this note you triggered my memory. I remember a guy locally that has worked at the DSC distributor and used to help with tech support before they were taken over by Tyco. I am going to see if I can reach him by phone. Did you ever try the things mentioned on Sept 5 at 0705? I just left a message for Art as he is teaching a course right now.
Tried it using a spare Concord 4 and spare DSC TL300 but no trigger/alarm. Got to be something really simple or stupid........
I left Tyco on Sept 12 so your email made me think of this other guy that has been a part of DSC product support and teaching since it's beginning days. If he can't help us it can't be done. I will let you know as soon as he contacts me. As funny as it sounds as a non Tyco employee he can now help me. I would be directed to Tyco support if I talked to him before September 12.
Okay I have my information. I will write it down, send it to you and I believe we will have success. Just running to the store first.
Ok, what we discussed August 30 at 1012am was correct. The main reason they created the 300 was for the challenge you are working on now. Since we think the 300 is happy and communicating lets start with the concord. The 300's default setting is what we want for your situation. The 300 in simulated telephone line mode is supplying a continuous dial tone for the concord. When the concord goes into alarm the 300 acts as a receiver for the concord. The concord detects the dial tone, dials any number we program as a telephone number, the 300 behaves like a station receiver accepts the data, packages the contact id and sends it to the station via the internet. So let's take about the concord first;
1. On page 148 to 151 in the concord manual there is a nice reference to the different sections within the concord. We are programming phone #1 only.
2. On page 50 of the concord manual there is reference to programming the account number. We want to program the account number given to you by the station. If there is a 0 in the account number, replace the 0 with an A because contact ID does not like zeros. This account number in the concord is important. The account number for the 300 card in section 003 should contain the same account number as the concord and the 300 uses this if there is a trouble that it wants communicate in relation to the 300 card.
3. On page 54 of the concord manual there is reference to programming a telephone number. Because the 300 is simulating a dial tone we can put any number as the telephone number. Normally we would program the number of the station receiver but we are using the 300 to simulate a station receiver so the concord will deliver its data to the 300 card. Also turn on high level reports
4. On page 55 of the concord manual there is reference to backup numbers and cell numbers. Those have to be off.
5. On page 62 of the concord manual there is reference to dialtone detect which has to be on
6. In the 300 card we only require the simulation of the telco line and secton 7.1, 7.2 and 9.4 are important areas in the 300 programming.
I think the programming of the concord is where you might find an issue because you have never had a phone line. Therefore you might have avoided those areas of programming. Let's try that and let me know if you transmit any signals. Regards,Customer/p>
Ok, to start the T&R from the TL300 neeeds to connect to the Concord Gray/brown pair of the RJ31X to send them the alarm from the Concord to the TL300? The monitoring station wants to see all zeros before the account number which is only 4 digits. I will try the A instead of the zeros as well. I will check out those other settings and get back to you. probably won't be until mid-next week though.