I currently have an unmonitored ADT Safewatch Pro 3000 system that has a combination of ADEMCO Slim Line Transmitters (installed in 2009 & 2011) and direct wired magnetic contacts on sliding glass doors installed in the 80s. I am replacing these doors and want to install ADEMCO 5820L Slim Line Transmitters. Because my system is not montoried ADT will not make the change. Is this something I can do myself, and if not, who can I contact in the DC area to install two transmitters?
Talked with ADT - said they have to be programed in and it can be done from the keypad, but would give me no other information
Hi, my name is XXXXX XXXXX it would be my pleasure to help with your issue today.The problem with getting your new transmitters enrolled into your system is that you have to know the installer code that was input into the system by ADT to be able to get into the installer programming to enroll the new contacts.This is typical of ADT to not service their own equipment just because you won't pay them their outrageous monthly fee for their second rate monitoring. Sorry for that little tirade, but it's just not right for them to be able to lock you out of your own equipment, but that's in effect what they've done. There is a chance that you may be able to get another local company to come in and reset your panel to factory defaults and reprogram the entire panel to add your new transmitters, but most likely what they are gonna tell you is that they are locked out of the panel too and try to sell you a new panel.Your best bet is going to be to use the wires that are already in place from your old doors and have whoever installs your new doors maybe extend the wires down around the door frames to the hinge side of the doors. Then you can buy a couple of what are called roller ball contacts to install on your new doors on the hinge side of the door. Unless both doors are going to open you only need one on the side that will normally be opened and closed. I'm going to post a link here for you to the contacts that I'm talking about. they don't work on a magnetic sensor like normal contacts, but instead have a ball that gets pushed in when the door is closed, closing the circuit. They require a 3/4" hole be drilled into the door casing and just have two terminals that you can connect yourself with a small screwdriver. It doesn't matter which wire goes where, since it's a dry contact. You should be able to get whoever installs your doors to pre-drill these holes for you, then before the trim goes up, you can run the wires out and have the wire sticking out of the 3/4" holes. Install your contacts when the doors are finished and that should be it. This way you don't have to call a security company at all and the new doors are still contacted hardwired just like the old ones, so there's no need to get into the programming or pay someone to change out the panel.I installed these systems for about 10 years and this was always the method we went with when replacing contacts on sliding glass doors when they were replaced. Here's the link to the contacts that I'm talking about.Roller Ball ContactsThanks for your patience while we work through your issue. Hope this helps. Let me know if there's anything else that I can do to assist you. Please don't forget to rate my response as positive if I've been helpful. If you feel the need to rate "I expected more" or "helped a little", please respond and continue the conversation with me before rating at all and I'll do everything possible to try and help you get your issue resolved or provide you with all the information you need to get it repaired or replaced. Should you choose to rate my response positively, my family and I appreciate it very much. Have a wonderful day and I'll be here when you need me.
10 plus years as an installation tech. Specialize in DSC, Honeywell, Ademco, Caddx, Napco