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Locked out of QT426 surveilance.We are still trying to set

 
LOAJ3256's Avatar
  • Answered by:LOAJ3256
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Customer Question

Locked out of QT426 surveilance.We are still trying to set up system and password XXXXX posted doesn't work. Help

 



Already Tried:
Posted reset. reboot.

Submitted: 343 days and 7 hours ago.
Category: Home Security Systems
Value: $38
Status: CLOSED
Picture
Expert:  LOAJ3256 replied 342 days and 21 hours ago.


LOAJ3256 :

Hello - I can help . Can you please tell me:

1) If this is the initial set up
2) IS the password XXX are referring to for DVR or REMOTE LOGIN?
2) IF you have already CHANGED (or input your OWN) password XXXX the DVR on set up
Please advise as I can tell the next steps needed based on the answers above, Thank you

Customer :

This is an initial set up, but I believe the manager of the store input a new password XXX now can't remember it or what he did to do it. He basically jumped the gun because we did not have all the cameras installed until last night. The system does not have an operating program as such, we use a mouse to click alpha and numeric on the screen. We tried the ttvv... which was posted to a website for reseting the system, but that didn't work. We need to get into the system so we can complete the set us and register the system.

LOAJ3256 :

Ok please try this:1) Remove cover on unit.
2) Remove the "button battery" , about the size of a quarter on the main board
3) PUSH AND HOLD THE POWER BUTTON for about 10 seconds WITH the battery OUT. 4) Turn unit OFF
5) Re install the button battery and turn unit ON.
This *should * reset the DVR to factory admin codes, Please "Accept" answer or let me know if I can further assist you.

LOAJ3256 :

Were you able to perform the test? Please "Accept" or let me know if I can be of further help. Thank You


LOAJ3256 :

5/5/12 10:51 Please "Accept" or let me know if I can be of further help. I am confident the answer has solved the question posted, please let me know otherwise ,Thank You

LOAJ3256 :

I am confident the answer has solved the question posted, please let me know otherwise ,Thank You Please "Accept" or let me know if I can be of further help

Customer : Sorry, my husband said he answered. It was the perfect answer. Believe me, we're coomputer savvy. We completely forgot about that trick. Thanks a lot for your help. Gail

 
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