If you did not save your password XXXXX entered when originally set up, you will need to factory default. You will need to remove cover and follow some specific steps - let me know if you can remove the DVR cover please and I will try to help you, please advise
One method to try is as follows: 1) Remove cover on unit. 2) Remove the "button battery" , about the size of a quarter on the main board 3) PUSH AND HOLD THE POWER BUTTON for about 10 seconds WITH the battery OUT. 4) Turn unit OFF 5) Re install the button battery and turn unit ON. This *should * reset the DVR to factory admin codes, Please "Accept" answer or let me know if I can further assist you.
Were you able to perform the test? Please "Accept" or let me know if I can be of further help. Thank You