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rv007, Technician
Category: Home Security Systems
Positive Feedback: 94.7 %
Satisfied Customers: 2926
Experience: 20 years experience in the Alarm Industry
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Hi we just moved into our home and tried using the alarm system.

Customer Question

Hi we just moved into our home and tried using the alarm system. We armed it but can not disarm it. Please help!

Submitted: 2 years ago.
Category: Home Security Systems
Picture
Expert:  rv007 replied 2 years ago.


rv007 :

Hi, do you have the code for the alarm? Also what make and model is the alarm

Customer :

no we don't have the code- our realtor said it had never been activated and should be 1234 but it armed and won't turn off. it is GE nx-6v2

rv007 :

Try 123456 but if this doesn't work then the system has been setup with a code and only the code will unset it. Without the code we have to get to the control box (a box about a foot square) to disable it physically

Customer :

no that did not work. i see the box.

rv007 :

Ok open the box and inside you will see a big plastic battery with red and black terminals, remove one wire (doesn't matter which) Then look for either a plug pack powering the alarm (unplug it) if an internal transformer then look for the terminals where the power cable enters and carefully remove the fuse that is on the brown or red wire terminal. Be careful as this is live power...

Customer :

ok i opened it and found the black battery. the only things plugged into it were a red and black wire. it unplugged both. do i need to do anything else?

rv007 :

You need to unplug the power as well, see above...

Customer :

i don't know where the power is...there is a green side panel with TONS of wires

rv007 :

That is the main board, is there a metal transformer inside there, next to the battery?

Customer :

no its just the battery and then the green panel on the side

rv007 :

Ok there will be a plug pack somewhere that powers this, have a look around the box or even inside the roof above it, it shouldn't be far from the box...

rv007 :

If you can't find the transformer then look for the terminals on the board that are marked "AC" and remove one wire from one terminal... Don't let it short anywhere...

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