Home Improvement Questions? Ask a Handyman for Answers
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
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We would really need to know the model number to advise further on how to proceed;
However if the lights are not coming on then there is a problem with the electronic lock.
When was the safe last successfully opened?
When did you last see the lights working on it?