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Brian
Brian, Architect
Category: Home Improvement
Satisfied Customers: 2153
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
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My digital safe won't open without using my emergency key,

Customer Question

My digital safe won't open without using my emergency key
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Just today
JA: Do you plan on doing the work yourself?
Customer: If it's an easy fix, yes
JA: Anything else we should know to help you best?
Customer: No, I don't think so
Submitted: 1 month ago.
Category: Home Improvement
Expert:  Russell H. replied 1 month ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

What sort of safe is it, or what brand?

What happens when you enter the correct code? do you see a green light, and do you hear a click from the lock mechanism?

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