Do you think the remote and wall control were in the box at one time and were removed from the box after it was purchased? Because usually they are wrapped and secured within the inner layer of the box.
You can either :
1. go back to where it was purchasd and tell them these items were never in the box when you purchased it and see if they will provide Craftmade replacement parts, or
2. Call the Craftmade company,(###) ###-#### and tell them the items were lost. You should be able to order new parts from here. Here is their website too: http://www.craftmade.com/
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