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Category: Home Improvement
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I have a failrly new garage door opener and a remote. I can

Customer Question

hello i have a failrly new garage door opener and a remote. I can open the door with the remote , but I can not close the door. When I want to close the door from the switch, I have to push down the switch untilthe door is copletely closed. When I release the switch, the door goes up again to open.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: i do not know this is a vacation home and I just arrived here 2 days ago and noticed the malfunction
JA: Do you plan on doing the work yourself?
Customer: if possible yes
JA: Anything else we should know to help you best?
Customer: where can i fine the model #
Submitted: 19 days ago.
Category: Home Improvement
Expert:  wtolkson replied 19 days ago.

Hi I'm Wayne

I will help you with this

what you are describing is dirt on the safety eyes

or mis aligned

I hope this helped you

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