Home Improvement Questions? Ask a Handyman for Answers
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Unfortunately this is not something you can simply get a code for online, for obvious security reasons, otherwise anyone could break into your home or steal your safe and then just retrieve the code to open it, rendering the safe useless.
What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Sentry. They'll mail you back the original keys if applicable and/or the override code.
You can get the form here: http://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf
There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.
I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.
Best regards, ***** ***** for the news,
I'm not sure where you saw that, and I apologize if that was communicated incorrectly. That is simply not possible, the only way to get the code is to follow the steps above.
If you saw something about being able to change without it, that was perhaps an incorrect google search result or something similar.
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We're all independent techs here on our own personal time, I'm simply trying to help and provide an answer to the question posted.