How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Brian Your Own Question
Brian
Brian, Architect
Category: Home Improvement
Satisfied Customers: 2153
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
6457309
Type Your Home Improvement Question Here...
Brian is online now
A new question is answered every 9 seconds

What happens when both the keypad as well as the garage door

Customer Question

What happens when both the keypad as well as the garage door remotes do not work? I bought the garage door opener 4 years ago.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: The keypad about a year. One garage remote died about 3 months ago and the other died on Friday.
JA: Do you plan on doing the work yourself?
Customer: I can try. I was thinking about hiring a handyman.
JA: Anything else we should know to help you best?
Customer: No.
Submitted: 3 months ago.
Category: Home Improvement
Expert:  Eddie replied 3 months ago.

Hi my name is eddie. I can help you with your difficulties but I will need some information and I will ask you questions that I will need specific answers for. With your help, finding out what is right with it, is a step to eliminate what is wrong with it ......sometimes it may be one of a hundred things but together with your patience we can work toward a goal to get this issue resolved. I will do my best to provide you with a satisfactory and a reasonable answer.

If I may ask:

~~PLEASE CUT AND PASTE THE NUMBERED QUESTIONS AND PUT YOUR ANSWERS NEXT TO THEM~~

1-) The make and model and/or number of the unit in question and do you have the manual for it?

2-) how old it might be and if you are the original owner 4 YEARS........YES

3-) there are 2 safety sensors on your door do both have an amber, or green light that is on steady and not flickering?

4-) can you tell me if you have a working wall control and how many working remotes

5-) any flashing LED lights on the opener and how many times it blinks before pausing? The color of the learn button is?

6-) has there been any kind of disruption that may have changed the dynamics with this opener....any wiring or perhaps the kids playing there or a recent power outage

7-) what happened that made it go from working to non-working ?

8-) are you using only the equipment that came with this opener?

9-) do you have a chain......belt......or screw drive?

10-) what exactly happens when you do click the transmitter?....... the door doesn't move but you hear the motor?......it goes partial way?........reverses?

11-) do you feel that you are capable of making simple adjustments and more than mechanical in making some harder ones if necessary?

We can start here and with the info you provide I will add steps toward our target as we proceed by our correspondence

If by some reason a resolution to the problem just isn't possible, I will do my best to supply you with any remaining options, from what other resources I can find.

Please, since we take pride in our good reputations, and you might feel the need to choose a bad service rating, I ask that you stop and consider replying back to me with any of your concerns.

Please always allow me time to prepare information for you. In case I have to go offline I am always checking back to keep things moving and expedited.

And thank you for your help and assistance

eddie

Related Home Improvement Questions