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Brian, Architect
Category: Home Improvement
Satisfied Customers: 2153
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
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I have a Rheem electric water heater and it keeps powering

Customer Question

Hi, I have a Rheem electric water heater and it keeps powering off.
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: I have powered it off but only a few minutes at a time
JA: Do you plan on doing the work yourself?
Customer: depending on what the issue is
JA: Anything else we should know to help you best?
Customer: not that I am aware of
Submitted: 1 month ago.
Category: Home Improvement
Expert:  Rick replied 1 month ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of you situation.

What is the model number of your unit? how old is it?

Customer: replied 1 month ago.
The Model Number is ***** and the unit is 1-year-old.
Expert:  Rick replied 1 month ago.

If the heater keeps powering off and comes back when you cycle the power off then back on again you probably have a faulty controller. This would be a warranty issue. I'd suggest you call Rheem tomorrow and make a warrnty claim. You can call them at 1-***-***-****. They'll want the model & serial number

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