Hi ...............I need whatever information you can get me...........it should tell you what make and model it is right on the opener ....................is this keypad new?............do you have a manual?...........fill out the questions below as best as you can so we can get this fixed for you
1-) The make and model and/or number of the unit in question and do you have the manual for it?
2-) how old it might be and if you are the original owner
3-) there are 2 safety sensors on your door do they have an amber, or green light that is on steady and not flickering?
4-) can you tell me if you have a working wall control and how many remotes
5-) any flashing lights on the opener and how many times it blinks before pausing? The color of the learn button
6-) has there been any kind of disruption that may have changed the dynamics with this opener....any wiring or perhaps the kids playing there or a recent power outage
7-) are you using ONLY the equipment that came with this opener?
8-) do you have a chain......belt......or screw drive?
9-) what exactly happens when you do click the transmitter?....... the door doesn't move but you hear the motor?......it goes partial way?........reverses?
10-) do you feel that you are capable of making simple adjustments and more than mechanical in making some harder ones if necessary?
~~PLEASE CUT AND PASTE THE NUMBERED QUESTIONS AND PUT YOUR ANSWERS NEXT TO THEM~~
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And thank you for your help and assistance