My apologies for using the name of the wrong appliance. In my head, we were both talking about the microwave, but having been distracted, I used the name of the wrong item. So sorry.
Obviously something isn't staying latched.
1. Have you installed these before? If not, you may want to go back and read the installation instructions again to see if you missed something on the installation end of it, or assumed something you shouldn't have. I've done this before and it made all the difference in the world, to do it their way as instructed.
2. Look closely at the latching mechanism to see if you can see why it's being released. The first thing that comes to mind is, if it's not sitting perfectly level, gravity could be giving it a mind of it's own. Put a level on it, it should be sitting perfectly level, or problems will occur.
3. Just because it's a Bosch doesn't mean you won't have problems with it out of the box. As an example, Bosch dishwashers are notorious for problems, and not a dishwasher I would recommend.
4. Lastly I would call Bosch's Customer Care ,(###) ###-#### ***** see what they say about why the microwave door is not staying closed.
- If they say, "oh it sounds like you forgot to do something," and they give you an answer immediately and it sounds plausible, follow their instructions.
- If they say something like, "we'll send a technician out to look at it." Refuse their service and immediately uninstall the microwave and return it to where you got it. Then, either try another Bosch, or another brand instead.
WORD OF CAUTION: DO NOT BRING TECHNICIANS OUT ON A BRAND NEW APPLIANCE!! It's supposed to work right, right out of the box, NOT BE FAULTY RIGHT OUT OF THE BOX!! I've seen this over and over where people have problems with an appliance soon after installation, they're advised a technician will come out to fix it (maybe taking weeks to get there), and then they have problems with the appliance for years, time wasted waiting for repair people to come over and over, being promised things they never get, feeling the whole time like they were "taken" and lied to, until they can't stand it any longer and buy a new one. I advise you to not take that chance!
And although this isn't what you wanted to do and more trouble for you, it beats the alternative and it's the smart thing to do. You can protest by not buying another Bosch. And this applies to any brand, not just Bosch.
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