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Eddie
Eddie, Home Improvement Contractor
Category: Home Improvement
Satisfied Customers: 643
Experience:  owner of Island Pro-Craft
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13 year old Wayne Alton Idrive when the garage door is up, I

Customer Question

13 year old Wayne Alton Idrive when the garage door is up, I can release the door using red emergency cord. But when it is down, will not release. I have used considerable force, but do not want to shred or break the wire.
Submitted: 1 year ago.
Category: Home Improvement
Expert:  Eddie replied 1 year ago.

we can make an adjustment ........will you be capable of doing so?...............if the adjustment doesn't work you might have to call in a serviceman for a different part ...........but we can try this first

eddie

Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
Waiting for your response
Expert:  Eddie replied 1 year ago.

okay can you go to your wall remote ?

Expert:  Eddie replied 1 year ago.

all the way to the right there should be what is called a profile button .......it should be to the right of the arrow buttons

Expert:  Eddie replied 1 year ago.

let me know if you have that

Customer: replied 1 year ago.
Have no arrow buttons on my wall remote
Expert:  Eddie replied 1 year ago.

do you know if you have a profile button on it?.................if not I will need a model number then to try and get the right unit

Customer: replied 1 year ago.
Model number of what? The opener?
Expert:  Eddie replied 1 year ago.

yes

Expert:  Eddie replied 1 year ago.

or upload a picture of the wall control

Customer: replied 1 year ago.
How do I upload a picture am using an ipad
Expert:  Eddie replied 1 year ago.

okay back to a model number then

Customer: replied 1 year ago.
Am looking
Expert:  Eddie replied 1 year ago.

it might be something like ............SERIES 9000 ............. MODEL 5120

Customer: replied 1 year ago.
3661-372.
Customer: replied 1 year ago.
Ok found the arrows on the remote. Did not know it was like a flip phone
Expert:  Eddie replied 1 year ago.

and the profile button to the right ?

Expert:  Eddie replied 1 year ago.

is there one?

Customer: replied 1 year ago.
Nothing called the profile button. Two buttons below ----a door move up and down button and a program install routine button. To the left there is a lock and unlock toggle.
Expert:  Eddie replied 1 year ago.

it might be that program install......................okay you are going to close the door and make sure the release handle is in the upper position then we'll try holding down that program button for about 5 seconds .............then you should hear two beeps and you will release that button..............the door will open then close and then open and close again so stay clear ...........let me know if this occurs

Customer: replied 1 year ago.
You still there?
Expert:  Eddie replied 1 year ago.

yeah sorry I had a lot to type

Customer: replied 1 year ago.
that worked it is now closing for the second time. Done
Customer: replied 1 year ago.
Didnt,hear beeps , but that could be my lack of hearing.
Expert:  Eddie replied 1 year ago.

lol I have the same problem ..........I didnt hear the beeps either

Expert:  Eddie replied 1 year ago.

everything seem okay now? .........closing with the right amount of force?

Customer: replied 1 year ago.
I don't know. I will try the red release
Customer: replied 1 year ago.
But still cannot release the door. I think the door closes with 2 much force, thus making it impossible to use the red emergency release.
Expert:  Eddie replied 1 year ago.

okay we can try one more thing

Customer: replied 1 year ago.
Next?
Expert:  Eddie replied 1 year ago.

press and hold that program button for 5 seconds again.........then release...........the door will open ..........when it gets the the right upper position press and hold the UP/DOWN button until the door stops...........then it will close again and will cycle again ............when this is done ...............disconnect the door if you can and lift it to its upper position and re connect ............then hold the program button for 5 seconds one last time

Expert:  Eddie replied 1 year ago.

if this doesn't work then you will probably need a torsion spring adjustment that I mentioned before

Expert:  Eddie replied 1 year ago.

unfortunately Wayne Dalton Openers are known for this

Customer: replied 1 year ago.
No luck.
Expert:  Eddie replied 1 year ago.

nothing moved or nothing changed?

Customer: replied 1 year ago.
No it recycled but still unable to move the cord when the door is in the down position.
Customer: replied 1 year ago.
If that is all you can do.....Will disconnect our chat.
Expert:  Eddie replied 1 year ago.

sorry I wished I could have fixed it for you but I hope I was of some help and consider me a positive rating for the time spent

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