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Brian
Brian, Architect
Category: Home Improvement
Satisfied Customers: 2153
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
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My garage door will go up but when I try to close it, it

Customer Question

My garage door will go up but when I try to close it, it will start then stop and go back. When I push the button again it does the same thing.
Submitted: 1 year ago.
Category: Home Improvement
Expert:  AssuredElectrical replied 1 year ago.

Welcome. My name is ***** ***** would be glad to assist.

Please check a couple items for me and post results.

First look at the safety eyes on each side of the door opening and see if there is an led light on each one and the colors.

Next, push and HOLD the wall button, do not release the button until the garage door touches the floor.

Let me know and we can continue,

Thanks

Customer: replied 1 year ago.
One eye is green and the other eye is amber color. I had to unlatch the door to get it down last night. The opener will not work at all now.
Expert:  AssuredElectrical replied 1 year ago.

Ok, so you get nothing when you press the wall button? No movement or light?

If absolutely nothing happens, need to unplug the opener and then wait 5 minutes and plug it back in and try my test again.

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