Welcome. My name is ***** ***** would be glad to assist.
If you can please try the below whenever the door will not close with the remotes:
Push and HOLD the wall button and watch the door, if it starts to close, Keep HOLDING the wall button until the door is completely closed touching the floor, then immediately release the button on floor contact.
If that works, then the problem is an intermittent issue with the safety eyes.
This is a very common issue and normally only takes a few minutes to align the eyes better so that they hold during operation.
It only takes a split second, the blink of an eye, for the eyes to reverse the door.
Now, if the remotes do absolutely nothing with the door, no movement at all towards close, then the issue may be the antenna wire hanging down on the opener, so inspection to very no damage and antenna hanging straight down.
Check those items and post results if neither are the issue after testing. We can then continue as needed to get the issue resolved.
Let me know,