Home Improvement Questions? Ask a Handyman for Answers
Welcome. My name is ***** ***** would be glad to assist.
See if you can hold the wall button and let the door close, do not let go of the button until the door touches the floor, then release the button and see if it stays closed.
If this works, please look at your safety eyes on each side of the door to determine what type of LED's are lit on each one at this time and post back information.
Also, get the actual Model number off the nameplate and post in case more is needed on the unit.
Let me know and we can continue,
Ok, not sure what the guy was tweaking and it gives me a bad feeling, but the opener should have eyes at the door.
Sounds like somebody mounted them at the opener somehow so that just look at each other and serve no purpose.
Very dangerous if you have any kids or pets as the door can close on them or your car.
Take a picture of what he was working with, and I can tell you if they are the safety eyes.
Closing with the button as asked, means that the safety eyes are the problem, that is the only over ride in the system so you can close the door even when they fail.
They figure you are looking and watching while holding the button and then it is safe