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Pete
Pete, Electronic Engineer
Category: Home Improvement
Satisfied Customers: 15775
Experience:  Over 16 years of experience installing and repairing electronics.
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My sentry safe error light is on and I cannot open it with

Customer Question

My sentry safe error light is on and I cannot open it with key and number.
Please advice
Submitted: 1 year ago.
Category: Home Improvement
Expert:  Pete replied 1 year ago.

Hi there,

What is the model number of your safe, please?

Customer: replied 1 year ago.
there is 83803, and BA296273
it is sentry safe, fire safe and a small size one.
Customer: replied 1 year ago.
with electronic lock and key.
Customer: replied 1 year ago.
no news from you?
Expert:  Pete replied 1 year ago.

Hi,

sorry for the delay - I didn't get a notification of your reply.

The error code indicates that the PIN number is ***** recognized.

Have the batteries gone flat or been replaced since the safe was last opened?

Customer: replied 1 year ago.
no replacement of battery ever.
Expert:  Pete replied 1 year ago.

Was the PIN number ever changed since you got the safe?

Do you have the original manual for the safe? If so, the master code should be written inside it.

If you don't have the original manual or the master code, then you can obtain the override code from:

https://www.sentrysafe.com/CustomerCare/Lost_Your_Combination

Best,

Pete.

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