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AssuredElectrical
AssuredElectrical, Home Specialist
Category: Home Improvement
Satisfied Customers: 4241
Experience:  35 years home improvement
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Door opens by button but must hold to close. It's a 3 screw

Customer Question

Door opens by button but must hold to close. It's a 3 screw wiring in back. Button is on 1 and 2. Safety lites are on 1 and 3.
Submitted: 1 year ago.
Category: Home Improvement
Expert:  AssuredElectrical replied 1 year ago.

Welcome. My name is ***** ***** would be glad to assist.

Do the remotes operate the door to open and close?

Or does it go to close and then reopen?

The wall button must be held to close only, correct?

Do the safety eyes have small LED's lit at this time?

Make and Model of the opener will assist to find the correct specifications.

It is on a nameplate either on the front or rear of the opener.

Let me know and we can continue,

Thanks

Customer: replied 1 year ago.
No remotes only key pad. Yes must hold button to close. Led on safety lites blink quickly. 101 241a Canada. 6/96. Green square button
Expert:  AssuredElectrical replied 1 year ago.

Ok, thanks for the information.

On the safety eyes, when are you getting the blinking?

If it is when the door is still and not trying to operate, you need to align the safety eyes, they are out of alignment.

The LED should be SOLID at all times, never blinking unless you put something in the door way.

Same for when the door is moving, if they blink for even a split second, it will cause the door not move to close.

See if you can get them aligned and on and then do a retest on the door closing.

Post back results and details if further issues.

Customer: replied 1 year ago.
Well tried the lites. Now I put them 10 inches apart the lites just keep blinking very fast. Never goes solid.
Customer: replied 1 year ago.
The wire is red and white bell wire solid not strand.
Expert:  AssuredElectrical replied 1 year ago.

Ok, thanks.

Always blinking means they are not communicating with one another.

It appears you have a bad set of safety eyes and they need replacing.

Need to follow the wires all the way back tot he opener and be sure there are no nicks, scrapes or cuts.

The same color wire on each eye combines together and then to one terminal on the opener.

There hasn't been any work performed on the opener or eyes lately has there?

Is there are only 3 terminals on the back of the opener?

Seems odd with 3 and the eyes sharing #1 with the wall button?

Customer: replied 1 year ago.
No I got it. Button wires are on 1 and 2. Safety lites on 2 and 3. Blk wire on3.
Expert:  AssuredElectrical replied 1 year ago.

Ok, so you moved the safety eyes and all is working or you misread and the problem is still existing?

Customer: replied 1 year ago.
The wires were crossed. All works now
Expert:  AssuredElectrical replied 1 year ago.

Ok, very good, that great news.

Thanks

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