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Brian
Brian, Architect
Category: Home Improvement
Satisfied Customers: 2153
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
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We have a sentry valueguard 1300--- We cannot get it open because

Customer Question

We have a sentry valueguard 1300--- We cannot get it open because the handle just spins after we dial in the combo.. How do we get it open???
Submitted: 1 year ago.
Category: Home Improvement
Expert:  MasterFixIt replied 1 year ago.
I am Tech Michael and I will be assisting you today.Please be patient as these are technical questions that may require a bit of conversation to solve. Also remember to be detailed in your description of the problem. That will help me make a diagnosis quickly for you.How old is your safe?Also does it appear that the dial isn't really turning the tumblers inside(free spinning)?Thank youTech Michael

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