Hi Brian. Thanks for your advice. What I found is the door is detached from the torsion spring and no tension on it. The cables at the sides of the door that attach it to the spring are missing. So that the full weight of the door is there. The prior door opener (this one is a replacement) was a Craftsman chain drive. Same horsepower at 1/2 horsepower motor but this one is a belt drive. That chain drive Craftsman opener was opening the door. But I guess this one can't take it. So I need to get cables and re-set the spring. How do I do that or do I need a repairman to set it because of the tension and perhaps special tools are required? After that probably the opener will work. It is now opening about 12 inches and stopping. Please advise. Regards, XXXXX XXXXX
Okay thanks. I think then that I will engage a technician to reset the spring. Yes probably it is too much load at the moment on the door. I will let you know if this solves the problem but it will be some time, probably a week till the time I reply by the time I get the technician and the spring is adjusted.
Regards, XXXXX XXXXX
Hi Brian. So what I did was get a technician in who had to tools to deal with the spring on the door. The spring was broken. Now the opener works great. I have already rated your service.
Regards, R. Heughan