How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Brian Your Own Question

Brian
Brian, Architect
Category: Home Improvement
Satisfied Customers: 2985
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
Type Your Home Improvement Question Here...
Brian is online now
A new question is answered every 9 seconds

Help with garage door opener (not sure if I have the right

Resolved Question:

Help with garage door opener (not sure if I have the right category here). It goes down fine, but then I have to hit the button 20 or 30x to get it to come back up??? Same for remote or wall button. What might cause this? thx. I have a 15 yr old Craftsman 1/2 HP. No problems before this besides a broken spring about 5 yrs back.
Submitted: 10 months ago.
Category: Home Improvement
Expert:  Brian replied 10 months ago.
Hi and thanks for using our service! My name is XXXXX XXXXX X will do whatever I possibly can to give you the most accurate answer.

Since your problem happens regardless of whether you use the remote or the wall button, this means that the problem is with the motor unit. Having to hit it that many times sounds like you have a bad solder connection on the logic board and it connects at random.

Unfortunately a new logic board averages around $70. With the age of your opener (and the average lifespan of an opener is around 10-15 years) I would put that money towards a new opener. On the plus side, you will appreciate the latest technology and safety features.

If you have any further questions, please feel free to let me know...
Please rate my answer if I have completely helped you today, so that I am credited for my time assisting you. Rating my answer does not cost you any more, and only by your rating am I compensated.
Customer: replied 10 months ago.

I searched online and saw this...do you think it could be the gears? http://www.fixya.com/support/t1330141-craftsman_garage_door_opener_open

Expert:  Brian replied 10 months ago.
Hi Kyle,

It is a possibility that the gears are stripped or missing teeth but typically you would hear noise from the opener during the times it is trying to open. If you are hearing noise each time you press the button then definitely take the cover off and inspect the gears. Otherwise, I'm still thinking you have a bad logic board.
Brian, Architect
Category: Home Improvement
Satisfied Customers: 2985
Experience: Licensed Architect- 17 years, L.E.E.D. AP
Brian and other Home Improvement Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • The Home Smithy

    Home Builder

    Satisfied Customers:

    2002
    #1 Home Improvement Expert 30+ years experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Builder

    Satisfied Customers:

    2002
    #1 Home Improvement Expert 30+ years experience
  • http://ww2.justanswer.com/uploads/BS/bshull17/2011-2-11_04125_japic.64x64.JPG Brian's Avatar

    Brian

    Architect

    Satisfied Customers:

    1967
    Licensed Architect- 16 years, L.E.E.D. AP
  • http://ww2.justanswer.com/uploads/ST/Steve555/2013-6-14_144343_Depositphotos4247517S.64x64.jpg Steve G.'s Avatar

    Steve G.

    Handyman

    Satisfied Customers:

    135
    VP of electronic repair company and home theater advisor.
  • http://ww2.justanswer.com/uploads/ER/Erdaram/2011-6-21_14724_ANIEric4Pics.64x64.gif Eric M. Bright's Avatar

    Eric M. Bright

    We Don't Comprehend the Word Can't!

    Satisfied Customers:

    1734
    I've been been doing things for my clients that others have said cant be done for over a 1/4 Century
  • http://ww2.justanswer.com/uploads/rich03dungo/2010-3-17_101556_tshirt2.jpg Rich's Avatar

    Rich

    Home Improvement Enthusiast

    Satisfied Customers:

    674
    Over 35 years construction and home maintenance experience
  • http://ww2.justanswer.com/uploads/AL/alumalite/2012-5-10_234018_shutterstock506249951forJA500.64x64.jpg Phil's Avatar

    Phil

    Mechanical Engineer

    Satisfied Customers:

    409
    Retired contractor, 51 years experience
  • http://ww2.justanswer.com/uploads/JE/jerrymassie/2011-1-15_45937_1111055.64x64.JPG Jerry's Avatar

    Jerry

    hearth products

    Satisfied Customers:

    317
    owned and operated stove retail and service 12 yrs