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Brian
Brian, Architect
Category: Home Improvement
Satisfied Customers: 2957
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
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The attachment to the garage door broke loose. I repaired

Customer Question

The attachment to the garage door broke loose. I repaired the place where the attachment takes place. Now the garage door will not go all the way closed and stop. It goes down to about four feet and then goes back up. What to do??
Submitted: 7 months ago.
Category: Home Improvement
Expert:  Brian replied 7 months ago.
Hi and thanks for using our service! My name is XXXXX XXXXX X will do whatever I possibly can to give you the most accurate answer.

Verify that the safety sensor lights are both solidly lit (typically green and/ or amber when they are aligned correctly.)

The problem with the door closing and reopening itself can be a sign that the door is either binding on the track or hitting something, so the safety feature kicks in and reverses the door.

Perform the following tests:

First, I would close the door and then disconnect the door from the trolley and operate the door manually. The door NEEDS to roll smoothly and not bind on anything and it NEEDS to be balanced and stay at any point you stop it. If the door wants to go down by itself the springs are weak and at fault; have a qualified service technician fix/ adjust them...they can be very dangerous to work with since they are under extreme tension.

Second, operate the motor unit without the door attached and see if it operates correctly. The trolley will fully go up and down if working properly.

Performing these tests will help narrow down whether the door/ tracks are the problem or the motor unit is giving you the problem.

Please let me know what you find from these tests and we can proceed from there.

If you have any further questions, please feel free to let me know...
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