How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Electronic Engineer
Category: Home Improvement
Satisfied Customers: 15030
Experience:  Over 16 years of experience installing and repairing electronics.
30970729
Type Your Home Improvement Question Here...
Pete is online now
A new question is answered every 9 seconds

I cannot open my Garage Door, the opener has stopped working

Customer Question

I cannot open my Garage Door, the opener has stopped working and I don't have another door to enter.
Submitted: 3 years ago.
Category: Home Improvement
Expert:  Pete replied 3 years ago.
Hello,

What is the make and model number of your garage door opener?
Is it stopped in the Open position?
Customer: replied 3 years ago.
Craftsman, closed. Keypad doesn't work anyway. Now remotes don't work.
Expert:  Pete replied 3 years ago.
Hi Cindy,

There are several possible reasons why the door will not open.
If both remotes suddenly stopped working at the same time, then this suggests a fault with the opening mechanism itself.

Check that there is power going to the motor. You will need a voltmeter and prior knowledge of how to take voltage readings safely to carry this out.

If the motor is getting power, check for any faults with the mechanism - perhaps the chain is slipping or the door is stuck.

If you are unable to carry out these tests and checks yourself, then you will need to call a repair man to have the door opener fixed.