see the loose Garage Door Safety Cable in the attached picture. The cable does not wind on the drum, I guess the issue maybe in the cable drum/spring. Any idea how to fix it? The one on the other side of the garage door is ok, though.
Hello, and thanks for your question! My name is XXXXXXX XXX I am happy to assist you today!!
This is caused by 1 of 2 possible things.
#1, the bolt that secures the drum on the shaft may have slipped and allowed the drum to rotate and basically unwind the cable.
#2, the most common cause, the spring has broke and will need a new spring installed and then the tension loaded back up so the cable is put back under presure
Check the spring to see if it has broken
I will check back in to see your reply later this evening as you seem to be offline at this time.
how to check the spring? This seems to be a so called Wayne Dalton torquemaster system, right?
I just can not do it right now. If you can drop a few things you think I need to check, I'll do it tomorrow.
In case of of a brokem spring, I guess I have to get the entire overhead tube down, remove the end cone etc.
browsed over a few clips on the Youtube, got some ideas, not too much concerned about safety issue.
Did you have a chance to check the drum?
yes, actually the cable on the other side is also loose. And there is no tension on the drum, I can turn it easily with my fingers. I guess the spring inside has issue.
Hi, Im not sure whats going on with the system but I sent a reply to you but it doesn't seem to show up.
The spring is most likely broken and it will need to be replaced.