How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask AssuredElectrical Your Own Question

AssuredElectrical
AssuredElectrical, Home Specialist
Category: Home Improvement
Satisfied Customers: 3152
Experience:  35 years home improvement
53189252
Type Your Home Improvement Question Here...
AssuredElectrical is online now
A new question is answered every 9 seconds

My remotes will not open door, I have changed the batteries

Resolved Question:

My remotes will not open door, I have changed the batteries and tried to reprogram,still will not work, thanks for help
Submitted: 1 year ago.
Category: Home Improvement
Expert:  Brian replied 1 year ago.

Hi, my name is XXXXX XXXXX I will be helping you today.

Sorry to hear about your door opener.

If you have the lock feature on your wall button, verify that it is not engaged. The lock feature disables the remotes.

If you do not have the lock feature, please explain more of your symptoms, such as the things that do work, things that don't work, any noises? This way I can narrow down the possibilities.

If you are satisfied with this answer please leave me a positive rating at your convenience.

Customer: replied 1 year ago.


Brain, lock is off, my remotes will not will not program the SRT button, the key less entry works fine and the door control works, Help

Customer: replied 1 year ago.
Relist: Answer quality.
not back after 1st reply about remotes not working
Customer: replied 1 year ago.


did not reply to 2nd question

Customer: replied 1 year ago.
Relist: Other.
NOT SATISFIED, NO reply to 2nd question
Expert:  AssuredElectrical replied 1 year ago.
Welcome. My name is XXXXX XXXXX would be glad to assist.

Some information would help, thanks.

1. Do the remotes have an indicator light that shows it is working?

2. Did they both stop at the same time?

3. What exact steps did you use in order to add them to the opener?

4. Do you see the antenna wire hanging down from the opener?
Customer: replied 1 year ago.


No indicator light, both remotes stopped at same time, followed the steps, antenna wire down, keyless and door control work, remotes will not get SRT to work

Expert:  AssuredElectrical replied 1 year ago.
OK, lets do this.
Make note when adding the remote that you are standing at the opener and the light does exactly what is explained below.
If it does not act in the way explained in the steps, you have to do it once more or until it does.

Press and hold the "learn" button
on motor unit until the learn
indicator light goes out
(approximately 6 seconds). All previous codes are
now erased.


Then add ONLY ONE remote:

1.Press and release the "learn"
button on the motor unit. The
learn indicator light will glow
steadily for 30 seconds.

2. Within 30 seconds, press and
hold the button on the handheld
remote* that you wish to
operate your garage door.

3. Release the button when the
motor unit lights blink. It has
learned the code. If light bulbs
are not installed, two clicks will
be heard.

See if that does not get one remote working.
Post results after
Thanks
Customer: replied 1 year ago.


OK, can I program the 2nd remote the same way?, thanks

Expert:  AssuredElectrical replied 1 year ago.
Did you do the first one yet?

If you were able to get the first done, then try to add the second one and see what happens.
Customer: replied 1 year ago.


The second one will not program, also my keyless entry will not work, must have removed my 4 digit # XXXXX

Expert:  AssuredElectrical replied 1 year ago.
Ok.
Did the first one stay in the memory? Or did trying to add the 2nd one, remove it ?
If the first one stayed, then the 2nd remote may be the problem. Sometimes it is very difficult to pinpoint issues with remotes , so trial and error is the only way.

To put the Keyless back in:

NOTE: This method requires two people if the
Keyless Entry is already mounted outside the garage.
• Enter a four digit personal
identification number (PIN) of
your choice on the keypad. Then
press and hold ENTER.

!. While holding the ENTER button,
press and hold the LIGHT button
on the Premium Control
Console.

3. Continue holding the ENTER
and LIGHT buttons while you
press the push bar on the
Premium Control Console (all
three buttons are held)

4. Release buttons when the motor
unit lights blink. It has learned
the code. If light bulbs are not
installed, two clicks will be heard.


If you can remove the Keyless and take inside to the opener:
Press and release the "learn"
button on motor unit. The learn
indicator light will glow steadily
for 30 seconds.

2. Within 30 seconds, enter a four
digit personal identification
number (PIN) of your choice on
the keypad• Then press and
hold the ENTER button•

3. Release the button when the
motor unit lights blink. It has
learned the code. If light bulbs
are not installed, two clicks will
be heard•
Customer: replied 1 year ago.

I don't have anyone here now, will have to try later and get back to you, thanks

Expert:  AssuredElectrical replied 1 year ago.
Ok, not a problem.
Thanks
Customer: replied 1 year ago.


Keyless now works but my 2nd remote still will not program, I have to reprogram the 1st remote after I try the 2nd remote, thanks

Expert:  AssuredElectrical replied 1 year ago.
Ok, thanks for the update.

Since the #1 remote programs and the Keyless now works along with it, it appears that the 2nd remote has an issue with the opener.

It should not knock the first remote out of the opener memory.

I would pick up another remote to use and discard the 2nd one since it is the problem at this point.
AssuredElectrical, Home Specialist
Category: Home Improvement
Satisfied Customers: 3152
Experience: 35 years home improvement
AssuredElectrical and 2 other Home Improvement Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • The Home Smithy

    Home Builder

    Satisfied Customers:

    2002
    #1 Home Improvement Expert 30+ years experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Builder

    Satisfied Customers:

    2002
    #1 Home Improvement Expert 30+ years experience
  • http://ww2.justanswer.com/uploads/BS/bshull17/2011-2-11_04125_japic.64x64.JPG Brian's Avatar

    Brian

    Architect

    Satisfied Customers:

    1967
    Licensed Architect- 16 years, L.E.E.D. AP
  • http://ww2.justanswer.com/uploads/ST/Steve555/2013-6-14_144343_Depositphotos4247517S.64x64.jpg Steve G.'s Avatar

    Steve G.

    Handyman

    Satisfied Customers:

    135
    VP of electronic repair company and home theater advisor.
  • http://ww2.justanswer.com/uploads/ER/Erdaram/2011-6-21_14724_ANIEric4Pics.64x64.gif Eric M. Bright's Avatar

    Eric M. Bright

    We Don't Comprehend the Word Can't!

    Satisfied Customers:

    1734
    I've been been doing things for my clients that others have said cant be done for over a 1/4 Century
  • http://ww2.justanswer.com/uploads/rich03dungo/2010-3-17_101556_tshirt2.jpg Rich's Avatar

    Rich

    Home Improvement Enthusiast

    Satisfied Customers:

    674
    Over 35 years construction and home maintenance experience
  • http://ww2.justanswer.com/uploads/AL/alumalite/2012-5-10_234018_shutterstock506249951forJA500.64x64.jpg Phil's Avatar

    Phil

    Mechanical Engineer

    Satisfied Customers:

    409
    Retired contractor, 51 years experience
  • http://ww2.justanswer.com/uploads/JE/jerrymassie/2011-1-15_45937_1111055.64x64.JPG Jerry's Avatar

    Jerry

    hearth products

    Satisfied Customers:

    317
    owned and operated stove retail and service 12 yrs