How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Brian Your Own Question
Brian, Architect
Category: Home Improvement
Satisfied Customers: 3123
Experience:  Licensed Architect- 17 years, L.E.E.D. AP
Type Your Home Improvement Question Here...
Brian is online now
A new question is answered every 9 seconds

I have a Crastsman Garage Door Opener. Suddenly, all the remotes

Resolved Question:

I have a Crastsman Garage Door Opener. Suddenly, all the remotes stopped working. This includes handheld, keyless entry pad, and two car built-in openers. The hardwired wall unit works fine. All other aspects of the opener seem to work fine also. When I try to reprogram the remotes using the "Learn" button on the unit, nothing happens. Over the phone one garage door company says my ciruit board is probably bad and I might as well change out the entire garage door opener! This is a lot of work and seems excessive. Any other ideas I can check out?
Submitted: 3 years ago.
Category: Home Improvement
Expert:  Brian replied 3 years ago.
Hi, my name is XXXXX XXXXX I will be helping you today.

See if you have the lock feature on your wall button. The lock feature on your wall button, when engaged, will not allow the remotes to work. You have to hold the button with the lock symbol for 5 seconds to disengage. Wall button flashes when it is engaged and does not flash when it is disengaged. If it appears to be unlocked, there is a chance that the wall button is defective/ worn out and tricking the opener into thinking that the lock feature is engaged. This would require replacing the wall button or verifying that the wiring is not loose at the wall button.

If you don't have the lock feature and you are certain that you erased all codes and then reprogrammed a single remote correctly, per the owners manual, and had no luck, then I would have to say you have a problem within the motor unit. If you can get one of the remotes to program, but not the rest, let me know, because that would be a different problem.

The things that would effect the signal range of the remote(s) are the antenna or logic board. I would verify that the antenna is hanging straight down. Also verify that the antenna is secured to the logic board.

If all of that is good, you may have a bad/ burnt solder connection on the board or the board may have a solder defect at the antenna. This would require a new logic board (as the door company was saying)....and unfortunately they cost around $70 (average). If your opener is older than 10 years then I would recommend putting that money towards a new opener. It just makes more sense. If it comes to that, you will enjoy the latest technology and safety features.

If you are satisfied with this answer please leave me a positive rating at your convenience. Please reply with any questions.

PLEASE READ BEFORE RATING MY ANSWER: Your final rating of my answer carries a lot of weight. It effects my overall ratings and I am dedicated to give you the most accurate and complete answer possible, based on the information you provided me. Please rate my answer fairly and if you are not satisfied with any part of my answer, please let me know so that I can clarify and have you leave here satisfied with your experience.
Customer: replied 3 years ago.



I had already checked the lock button and verified it was not locked. I cannot program any of the remotes, like I said. I opened the unit the other day and verified the antenna was not disconnected or shorting. So, unfortunately, you have not been able to cast any new light on the subject. Thanks for trying. I don't think I got my money's worth, so I guess I have to give a low rating not to be charged. Sorry.

Expert:  Brian replied 3 years ago.
Randy, You don't need to rate the answer at all if you feel you already knew the information.

I gave you all the possibilities and now with your additional information, it sounds like the logic board. You will need to decide how you want to fix it.

Rating my answer poorly directly effects my ratings and not the site.

If you want your deposit refunded you can contact customer service. Thanks and have a great night and good luck with it.
Brian, Architect
Category: Home Improvement
Satisfied Customers: 3123
Experience: Licensed Architect- 17 years, L.E.E.D. AP
Brian and other Home Improvement Specialists are ready to help you

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Previous | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY

Meet The Experts:

  • Brian



    Satisfied Customers:

    Licensed Architect- 17 years, L.E.E.D. AP
< Last | Next >
  • Brian's Avatar



    Satisfied Customers:

    Licensed Architect- 17 years, L.E.E.D. AP
  • The Home Smithy's Avatar

    The Home Smithy

    Home Builder

    Satisfied Customers:

    #1 Home Improvement Expert 30+ years experience
  • Steve G.'s Avatar

    Steve G.


    Satisfied Customers:

    VP of electronic repair company and home theater advisor.
  • StructuralEng's Avatar


    Civil Engineer

    Satisfied Customers:

    Licensed Structural Engineer
  • Eric M. Bright's Avatar

    Eric M. Bright

    We Don't Comprehend the Word Can't!

    Satisfied Customers:

    I've been been doing things for my clients that others have said cant be done for over a 1/4 Century
  • Rich's Avatar


    Home Improvement Enthusiast

    Satisfied Customers:

    Over 35 years construction and home maintenance experience
  • Phil's Avatar


    Mechanical Engineer

    Satisfied Customers:

    Retired contractor, 51 years experience