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Ask Rich Your Own Question
Rich
Rich, Home Improvement Enthusiast
Category: Home Improvement
Satisfied Customers: 1801
Experience:  Over 35 years construction and home maintenance experience
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garage door questions

This answer was rated:

garage door questions

Rich :

Hello .. can you give us a little more detail about the door what happened that it stopped working ? .. does it not even try ? did you check the power outlet ? .. does the light work ?

Customer:

Hi

Customer:

ok it all began when the door was having trouble going up, it went down fine

Customer:

i would have to press it like 5 times to get it to go up little by little

Customer:

then after a while it stopped all together and had humming noise

Customer:

the guy at online store for parts said it was the capaciter. He was wrong, now he wants to sell me more stuff so i wanted to go online

Customer:

and ask here

Customer:

it is only 4 years old

Customer:

after i replaced the new capacitor it still doesnt work but now no humming sound

Rich :

will it still go down ?

Customer:

no

Customer:

now nothing

Rich :

what else does he want to replace ?

Customer:

some board but he says he does not know

Customer:

for 100 bucks

Customer:

meanwhile a new system will cost 139

Rich :

will the motor run wth the door disconnected from the track ?

Customer:

the problem is they dont make this model anymore

Customer:

they just sell the parts the new model i mentioned is a different brand and would require different track etc...

Customer:

no i tried that and it did not

Customer:

just sits there and the light goes on and off and it clicks

Rich :

yes .. thats about right $ for the control board

Customer:

does tiocking noise

Customer:

this thing is 4 years old

Customer:

i guess thats why wayne dalton is out of biz it is junk

Customer:

any ideas?

Rich :

yes should not fail like that in 4 years .. but not made anymore .. thats curious

Customer:

yes but the parts are

Customer:

thats weird

Rich :

give me a few minutes for more research

Customer:

probably made in china

Customer:

i can go and try a few things on it now

Rich :

maybe some other company bought the line .. that happens .,. just makes chasing parts more troublesome

Customer:

i can click the botton again and se if it works

Customer:

maybe it decided it wants to work

Customer:

i will be back in a few minutes

Rich :

I am looking ..not much help out there .. I am thinking that for the trouble and money that I would consider replacing the whole thing ..

Customer:

hello

Rich :

\do not know what your opinion of sears is .. but this one here has been running for 15 yearts .. the remotes have crapped out , but was abloe to program replacements to it without a problem

Customer:

no i think i figured it out

Customer:

my capictor was on wrong wires

Rich :

OK . whjat is up?

Customer:

now i see

Customer:

the motor turns, but the gears dont

Customer:

any ideas which part i need?

Rich :

an obstryuction ? ohh .. thats a different thing ..

Rich :

depends on what part is messed up .. gears, set screw ,,

Customer:

oh

Rich :

aqre the gears sliding by like the teeth are stripped

Customer:

no

Customer:

they are not moving

Rich :

or is it that a gear just is not turning . like disconnected from something

Customer:

just the big motor thing shaft is spinning

Customer:

other than that nothing

Rich :

inside the motor .. or at the track?

Customer:

i am happy at least something is happeneing

Customer:

lol

Customer:

well the motot shaft (top part) is spinning

Customer:

motor

Rich :

there may be a set crew on it to secure the next p[art

Rich :

if loose then the shaft would spin free

Customer:

ok

Rich :

please take a minute to rate our chat , thanks

Rich :

Hello .. I do not understand the poor rating . I worked with you to try and figure out the problem ..there is no information available for this unit as I said at the start . the rating should reflect the working together in the chat , not necessarily the ultimate solution of the problem

Customer:

no problem i can put an ok rating

Customer:

can i rerate?

Customer:

please end it so i can rerate

Rich :

you should be able to rerate thanks

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