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Ask Stephen Cutler Your Own Question
Stephen Cutler, General Contractor
Category: Home Improvement
Positive Feedback: 95.3 %
Satisfied Customers: 2062
Experience: 35 years of troubleshooting construction, remodel, component & material failures. What to do next
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remote stops working and button wall flashes.turn off power and reset unit and it works ag

Customer Question

remote stops working and button wall flashes.turn off power and reset unit and it works again for a while. seems worse in warmer weather. genie garage door opener model 1024

Submitted: 11 months ago.
Category: Home Improvement
Expert:  Stephen Cutler replied 11 months ago.

Power reset is most likely a coincidence. It is more likely that your sensors are blinded by sunlight on dust. This only happens when the angle of the sun is just right. By the time you reset, the sun has moved on. Clean the eyes of your saftey sensors and make sure their alignment is good. Good alignment will have both sensor LEDs lit AND blocking the sensor communication will cause the sending sensor to blink a code & pause -blink a code & pause.
Please tell me what you observe.

Customer: replied 11 months ago.

resetting the power does make a difference. this will happen while I am away at work, I come home and the remote won't open the door. I go to the garage to leave for work and the button on the wall is flashing, the door will open if I push the button but the remote does not work. The lenses are clear and free of blockage. after cutting power and turning it back on the remote works fine. there is no rhyme or reason to when/why the button flashes and the remote won't work. the unit is two years old and started doing this about a year ago.

Expert:  Stephen Cutler replied 11 months ago.

resetting the power does make a difference( coincidence?). this will happen while I am away at work( how do you know what the openeris doing while you are not there?), I come home and the remote won't open the door( low batteries, saftey system,antenna issues). I go to the garage to leave for work and the button on the wall is flashing( what is ther flash code, pause, flash code?), the door will open if I push the button but the remote does not work( wall button overides safety system). The lenses are clear and free of blockage. after cutting power and turning it back on the remote works fine( only if: both lit, blink if interupted is "fine"). there is no rhyme or reason to when/why the button flashes and the remote won't work (It is the safety system notifying you it perceives danger). the unit is two years old and started doing this about a year ago( It will continue to do this until the safety system is satisfied or corrected).
As you can see from my insertion replies, you are mixing a host of possibilities/ assumptions, to arrive at one single conclusion. We need to seperate the 8 assumptions and deal with each one individually. It is a process of elimination. This process does not work when assumptions are involved.
You've put up with it for a year; Another 16 back & forth replies to eliminate suspected causes it a cake walk by comparison. I will stick with you until we get it fixed. Steve

Expert:  Stephen Cutler replied 11 months ago.

x
Stephen Cutler41117.9305190972

Customer: replied 11 months ago.

Sorry, I failed to be clear. I will leave for work and the door will close fine. When I return the door does not open until I go through the house and press the flashing button. Then it will open. The button continues to flash until I turn off and then on resetting the power. This same scenario has happened over night too. After resetting the power (off and on) the remote will operate the door as designed.
Is what you are saying is that the only reason the button will flash is because there is a safety issue involved?
Is it possible the circuit board has a fault? Could the radio receiver have a sporadic/intermittent failure?

Expert:  Stephen Cutler replied 11 months ago.

Yes the flashing should be code. Count the flashes between pauses. There is nothing sporadic about this happening every 10-12hours (first at work, then overnight). Yes the board is commanding this behavior- probably falsely detecting a safety issue.Count the flashes.

Customer: replied 11 months ago.

The flashes are about 2 per second, steady, no pause

Expert:  Stephen Cutler replied 11 months ago.

It may be a bad wall control console. Disconnect the console from the opener and operate by remote- tell me how the opener responds to this.

Customer: replied 11 months ago.

not sure I follow, all I have on the wall is a button and it feeds into the circuit board in opener itself where everything is located on a single board.

Expert:  Stephen Cutler replied 11 months ago.

Somewhere, usually right by the door that leads into the house, is a wall console made of 1, 2,or 3 buttons. There is a wire from this to the opener. Disconnect the wall button console from the wiring. If that corrects the problem you have a bad circuitboard in the wallconsole. If that doesn't correct the problem, disconnect the wires from the back of the opener's terminals for the wall console. If that corrects the problem you have an intermittant short in the wiring.

Customer: replied 11 months ago.

It is a one button type with two wires to it, its a simple 'make' circuit. If the circuit board is bad then the whole thing will have to be replaced, I can't trouble shoot it at that level without schematics and tools

Customer: replied 11 months ago.

Relist: Other.
He has suggested a few things to try but nothing concrete short of replacing the circuit board which is why I went here in the first place to see if it could be resolved without going that far. If someone else has an idea I'm open to it, all the details are in my previous postings.

Expert:  Stephen Cutler replied 11 months ago.

Disconnect the wire from the one button first. If that ain't it,disconnect the wire from the opener. We don't need no stinking 3 buttons for this test

Customer: replied 11 months ago.

This is a single button system. It will start blinking at any time and the remotes won't work. I turn power off and back on and the remotes work again for a while.
I am looking elsewhere for an answer to this problem. I am sorry but you have not helped me find a solution.

Expert:  Stephen Cutler replied 11 months ago.

http://martindoor.com/Portals/0/manuals/2002opener_AllPage%202.pdf

Page 2 shows a 2 button 3700 & a single button 2500

You can order from a dealer near you.

http://martindoor.com/Dealer-Search.aspx

Expert:  Stephen Cutler replied 11 months ago.

Ignore the Martin reply- I got your link mixed up with another customer.
You must eliminate the possibility of a faulty button and faulty button wiring- either will cause the opener to make the button flash.

Customer: replied 11 months ago.

I went elsewhere and received the same answer. Thanks for your efforts.

Expert:  Stephen Cutler replied 11 months ago.

You can thank me for my efforts by erasing the "poor service" rating you gave me. That dragged down my positive feedback rating. You can do that by rechoosing "helped a little".

Customer: replied 11 months ago.

I don't have "helped a little' as a choice shown to me in the "smiley face" array. Your service was not poor nor was it okay. You tried and I appreciate that but it did nothing to solve the problem. I would gladly pay for the service if there was some part of it I could use but there was nothing in the several exchanges we made that were beneficial.

Expert:  Stephen Cutler replied 11 months ago.

Disconnect the wall button wiring and just use remotes for a few days to see it this behavior stops. If it does, it's the wiring. Reconnect wiring with wall button disconnected. No problems = BAD wall button

Customer: replied 11 months ago.

I've already done this as advised by someone else yesterday.
We are done, you were not able to help.

Expert:  Stephen Cutler replied 11 months ago.

That someone else was me. This is the fifth time I have asked you to eliminate the wiring as a cause. We are done. You refuse to follow my diagnostics, and I do not argue with my customers.

Customer: replied 11 months ago.

No you didn't I went to another site. We are done, you were not able to help.

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