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Genie H4000. Door starts to open but stops. Can hold wall mount

 

Customer Question

Genie H4000. Door starts to open but stops. Can hold wall mount down and it will go up. Remote, it doesn't matter if I hold it down or not. Light does not blink indicating the sensors are off. What do you think is the problem?

 



Already Tried:
unplugging for a minute or two, checking sensors

Submitted: 276 days and 20 hours ago.
Category: Home Improvement
Value: $15
Status: CLOSED
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Expert:  Charles replied 276 days and 20 hours ago.


Charles :

Hello, and thanks for your question! My name is XXXXXXX XXX I am happy to assist you today!!

Accepted Answer

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Expert:  Stephen Cutler replied 276 days and 6 hours ago.

Hi and thanks for choosing JustAnswer.com.
The safety sensors interrupt closing, which has the potential danger of crushing someone. They do not interrupt opening. Opening is interrupted by resistance that exceeds the settings of the up travel force adjustment. Over time parts wear and resistance increases. The manufacturers planned for this by adding a force adjustment feature. But before you use that, look for obvious causes: broken springs, worn springs, loose hinge hardware, tracks bent, tracks out of parallell, roller bearings missing, roller bearing grease solidified, debris in the track, and "birdnested" lift cables.
If after correcting these causes the opener still balks at the load, increase the force adjustment 1/4 turn at a time until the opener functions reliably. The force adjustments are on the body of the opener- labeled up force / down force, and have arrows indicating the direction to turn for increase.

Expert TypeGeneral Contractor
Category: Home Improvement
Pos. Feedback: 95.3 %
Accepts: 1854
Answered: 7/11/2012

Experience: 35 years of troubleshooting construction, remodel, component & material failures. What to do next

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