garage door will go down when we hold the button on the wall, but not when the remote control is used. Batteries are new, but the door will jerk and go about 4" then reverses 4" and will not go down using the remote.We have to go inside and hold the wall button down until the garage door goes down.What could cause this?The remote control will work some times periodically but the majority of the time it will not work
I have looked at all the wires to make sure none are loose. The yellow light and green lights are lit, so the safety beam seems to be working.
I tried adjusting the tension setting to the highest level and everywhere in between.
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The issue you're having is a failure in the safety sensor circuit. Chances are they are misaligned.
The symptom you are describing is indicative of a failure in your safety sensor circuit. When the safety sensor circuit is malfunctioning, the door will open as normal with the remotes, keypad (if you have one) and wall buttons however, will not close with the remotes or keypad and will only close by keeping constant pressure on the wall button.The problem is likely going to be one of the following:A. The safety sensors are dirty. - Wipe lenses with soapy water and a clean soft clothB. The safety sensors are misaligned (This is the most likely problem and the most common issue with garage Door openers). - Follow the safety sensor alignment instructions in your owner's manual.C. There is a broken or disconnected wire between the motor and the safety sensors. - Carefully follow the wire path and do a visual inspection to ensure a continuous connection.D. You have a defective sensor which requires replacement.E. In rarer cases still, if all of the above has been attempted yet the problem persists, then there has likely been a failure in the logic board which would then mandate it's replacement.
I tried cleaning the sensors. As I mentioned the sensors are both lit indicating they are in alignment. I also mentioned I have checked the wiring and there is no visable damage to the wiring.Can you tell me what I need to do to replace the sensors and what the cost will be? I need to know this is the problem, before I order the parts.
I already replied.
Hi, I'm sorry, I had to step out to go pick ip my daughter. I'm checking in on my phone as I'm sitting here waiting for r. I'll be back to my real computer and data base before long to continue. Thank you for your patience!
Please forgive me as we had a bit of a family emergency last night and I never made it back online. I am also about to leave again soon. If you will tell me the manufacturer and exact model number of your opener, I can find out the information you have asked for.Eric M. Bright41051.5057938657
I thought you work for Chamberlain the manufacturer. Sorry, nevermind.
Please clarify your last post as I do not understand what you mean by "nevermnd" thanks!
This web site popped up when I accessed Chamberlain on the internet, I am working the vendor to trouble shoot this problem.Thanks anyway and sorry for the confusion.
Ok thanks, XXXXX XXXXX is not too much of an imposition, might I ask you if you would be so kind as to post back and let me know what the outcome was?
Will do, thanks
Thank you too!
As I mentioned before, your email popped up on the "Chamberlain-Manufacturer web site", and I believed I was dealing with Chamberlain Support. Your response solved nothing and I cannot approve any payment, as there was no resolution.The manufacurer (Chamberlain) gave me the simple fix by removing the sensor with the green light and replacing it 10 seconds later which fixed the problem. Thanks anyway.
Ok, no problem at all! If you had been willing to continue with me and had given me the model # XXXXX your opener, I would have been able to see which sensors we were dealing with and thus, that would have been the same remedy I would have given you. Without knowing the model # XXXXX I was not about to guess at the solution to a problem which is not relevant to all models. Thanks for posting back though!Eric M. Bright41058.1027559838