Hi, Welcome to JustAnswer.com, I am glad you are here! My name is Eric & I will endeavor to answer your question.
Please tell me the exact model number of your opener.
I am llokinng for that model number in ourdatabase and am cominng up empty habded.
I see a model 41A2817 not a 41A2021D.
Can you please chek just one more time for me? Thanks!
That's it thanks.
So just to verify that I understand you correctly...
The hard wired wall button opener control is not working. May I ask if the button is lit?
You said you have shorted the wires in the opener.
A. Did you short them at the button on the wall or...
B. Did you short the terminals the wires attached to up on the control head?
If not, please do this now. Use a piece of wire confirmed to not be broken inside. Maybe 2" and briefly touch one stripped end to each terminal.
I'm sorry, I still don't think I am fully understanding exactly what it is you are saying.
If the motor runs, it is not the capacitor. Without the cap. the motor will not start and run, It will only hum.
I previously asked if the wall button was lit but you have not told me yet.
When you press the wall button, what happens? Does it make any noise, a hum or a clicking sound or is it just dead, nothing?
When you say it will not work from the wall button, does it function from the remotes?
When you say the motor turns, exactly what are you doing to get the motor to turn?
Please try to describe in detail, all aspects of the problem using longer sentences. In fact, please use as many words as you would like. It is very hard for me to gain a complete clear picture of what is going on with any the few short sentences you have given me. Please keep in mind that I am not there and am unable to observe many of the details you are aware of that I am not. Thanks!
Please disconnect the door from the opener by pulling the emergancy disconnect cord. Tell me if the door will open manually and if it opens and shuts freely and easily without resistance.
Once again however, without a complete sentence to go with the words, I do not understand what only the words (NEW SPRINGS) means. Are you saying that you have (NEW SPRINGS) or are you saying that it might need (NEW SPRINGS)?
This is indeed a symptom of a broken spring but if you already have new springs it is probably not that. Can you tell me if after you hear the click, if you hear a soft hum?
It might indeed be the capacitor. I just thought thath when you wrote
"Nothing still does not work motor turns could it be the capacitor"?
That you meant "Nothing, still does not work. motor turns, could it be the capacitor"?
Therefore, I thought you were saying early on that the motor turns. It is very hard to understand a sentence written with no punctuation. Please advise.