How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Eric M. Bright Your Own Question
Eric M. Bright
Eric M. Bright, We Don't Comprehend the Word Can't!
Category: Home Improvement
Satisfied Customers: 1923
Experience:  I've been been doing things for my clients that others have said cant be done for over a 1/4 Century
Type Your Home Improvement Question Here...
Eric M. Bright is online now
A new question is answered every 9 seconds

I have a Chamberlain garage door opener model WD962KLD. Sometimes

Resolved Question:

I have a Chamberlain garage door opener model WD962KLD. Sometimes the garage door will not go down untill you hold the control console button or the keyless entry button until it closes. It doesn't do this every day.
I have tried everything the book says to do.
[email protected]
Submitted: 5 years ago.
Category: Home Improvement
Expert:  Eric M. Bright replied 5 years ago.

Hi, Welcome to, I am glad you are here! My name is Eric & I will endeavor to answer your question.



The symptom you are describing is indicative of a failure in your safety sensor circuit. When the safety sensor circuit is malfunctioning, the door will open as normal with the remotes, keypad (if you have one) and wall buttons however, will not close with the remotes or keypad and will only close by keeping constant pressure on the wall button.


The problem is likely going to be one of the following:


A. The safety sensors are dirty. - Wipe lenses with soapy water and a clean soft cloth


B. The safety sensors are misaligned (This is the most likely problem and the most common issue with Garage Door openers). - Follow the safety sensor alignment instructions in your owner's manual. If you do not have a copy of your owner's manual you may download a .pdf copy to store on youe commputer here:



C. There is a broken or disconnected wire between the motor and the safety sensors. - Carefully follow the wire path and do a visual inspection to ensure a continuous connection.


D. You have a defective sensor which requires replacement.


E. In rarer cases still, if all of the above has been attempted yet the problem persists, then there has likely been a failure in the logic board which would then mandate it's replacement.


Eric M. Bright and other Home Improvement Specialists are ready to help you

Related Home Improvement Questions