Hi there happy to help.
You can find instructions for programming your genie remote here.......
if you have a keypad those instructions are here........
Hope this helps,
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DO you have the model # XXXXX this remote?
Can you try to program the Genie remotes using the first instructions I provided above and let me know the results?
Ok, if the genie remotes won't program I believe the problem is the opener itself. I will opt out and let other experts view this in case one of them has another idea for you.
Hi, great news,
Here's the instructions you need........