Hello and welcome to Just Answer.Sorry to hear about your problem.Sounds like you have a problem with the safety sensors; either due to a blocked path between the safety sensors, condensation, dirty eyes, loose wires at the sensors or at the motor head, or just misaligned. When the invisible beam path is obstructed or misaligned while the door is closing, the door will stop or reverse. Verify that the mounting brackets for the sensors are secured tight and the sensors are not vibrating while the door is closing.
The remotes will not work to close the garage door; they can only open it. When this happens, your garage door will only close by holding down on the wall button until the door fully closes. This method is the only way to override the safety sensors and close the door. To correct the problem, most models need to display green or amber indicator lights in both the sending and receiving eyes and they will glow steadily if wiring connections and alignment are correct. The sending eye indicator light will glow regardless of alignment or obstruction. If the indicator light is off, dim or flickering in the receiving eye (and the invisible light beam path is not obstructed), alignment is required.
1. If the sending eye indicator light does not glow steadily check for:
2. If the sending eye indicator light glows steadily but the receiving eye indicator light doesn't:
3. If the receiving eye indicator light is dim, realign either sensor.If you need further help or clarification on this answer, please do not hesitate to reply to this post.Thanks for asking your question at Just Answer.Best of Luck, BrianPlease leave feedback at your convenience.
Don't feel insulted.....we have to start somewhere....its a process of elimination with these things.
I would close the door and then disconnect the door from the trolley and operate the door manually. The door should roll smoothly and not bind on anything and it should be balanced and stay at any point you stop it. No bent tracks or rollers. Verify that the door is balanced.
In addition, operate the opener without the door attached and see if it operates correctly. The down force may need to be adjusted to apply a little more force upon closing.
Let me know what you find.
You have the correct buttons...it sounds like you fixed it.....good job!