How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dennis M. Smith Your Own Question

Dennis M. Smith
Dennis M. Smith, Construction Consultant
Category: Home Improvement
Satisfied Customers: 1712
Experience:  Over 40 yrs. as General Contractor for new const. & remodel - retired with time for you.
Type Your Home Improvement Question Here...
Dennis M. Smith is online now
A new question is answered every 9 seconds

I have a Genie garage door opener that goes up but not dow

Customer Question

I have a Genie garage door opener that goes up but not down.
Submitted: 3 years ago.
Category: Home Improvement
Expert:  Dennis M. Smith replied 3 years ago.
Not going down is the units safety operation in case something (perhaps a child) was under where the door comes down. Going up there is no issue so the sensors allow it. When I say "sensors" I'm referring to the black boxes at the bottom and on each side of the overhead door. They are either misaligned or obstructed. Obstruction could even be dirt in one of the eyes. ... Dennis (cut2it)
Customer: replied 3 years ago.
This garage door does not have those sensors. It is too old.
Expert:  Dennis M. Smith replied 3 years ago.
Okay, then the next suspicious thing would be "friction." Disconnect the operating chain so you can operate the door manually. Starting at the top slowly lower the door paying close attention to the "friction feel" of the rollers. When or if you feel a slight drag stop and investigate both tracks where the bottom rollers would have just started touching. Up and down motion of the door could help focus on this area. If you do come across this area of extra friction you will need to lubricate or even tighten the track at all attachments. In fact the door panel hinges should also be checked and tightened. Use silicone spray for the rollers and WD40 for hinges. If doing this does not solve the problem it is probably the limit switch on the channel from the overhead motor to the front of the garage .. This is usually just a strip or piece of metal that gets in the way as the door goes up and down and signals the motor to shut off. It may have slipped from the location it is supposed to be. The next thing(s) to do are not for a DIY person. You will need to call in a repair person.
Customer: replied 3 years ago.
The answer did not solve the problem.
Expert:  Dennis M. Smith replied 3 years ago.
Please notice that in my last message I indicated that if those items did not solve the problem you would need to call in a repair person. What is needed is not a Do It Yourself type of repair. .... Dennis

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air. Jean Riverhead, NY
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • The Home Smithy

    Home Builder

    Satisfied Customers:

    2002
    #1 Home Improvement Expert 30+ years experience
< Last | Next >
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Home Builder

    Satisfied Customers:

    2002
    #1 Home Improvement Expert 30+ years experience
  • http://ww2.justanswer.com/uploads/BS/bshull17/2011-2-11_04125_japic.64x64.JPG Brian's Avatar

    Brian

    Architect

    Satisfied Customers:

    1967
    Licensed Architect- 16 years, L.E.E.D. AP
  • http://ww2.justanswer.com/uploads/ST/Steve555/2013-6-14_144343_Depositphotos4247517S.64x64.jpg Steve G.'s Avatar

    Steve G.

    Handyman

    Satisfied Customers:

    135
    VP of electronic repair company and home theater advisor.
  • http://ww2.justanswer.com/uploads/ER/Erdaram/2011-6-21_14724_ANIEric4Pics.64x64.gif Eric M. Bright's Avatar

    Eric M. Bright

    We Don't Comprehend the Word Can't!

    Satisfied Customers:

    1734
    I've been been doing things for my clients that others have said cant be done for over a 1/4 Century
  • http://ww2.justanswer.com/uploads/rich03dungo/2010-3-17_101556_tshirt2.jpg Rich's Avatar

    Rich

    Home Improvement Enthusiast

    Satisfied Customers:

    674
    Over 35 years construction and home maintenance experience
  • http://ww2.justanswer.com/uploads/AL/alumalite/2012-5-10_234018_shutterstock506249951forJA500.64x64.jpg Phil's Avatar

    Phil

    Mechanical Engineer

    Satisfied Customers:

    409
    Retired contractor, 51 years experience
  • http://ww2.justanswer.com/uploads/JE/jerrymassie/2011-1-15_45937_1111055.64x64.JPG Jerry's Avatar

    Jerry

    hearth products

    Satisfied Customers:

    317
    owned and operated stove retail and service 12 yrs