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Lavallee Home & Property Services
Lavallee Home & Property Services, Handyman
Category: Home Improvement
Satisfied Customers: 23
Experience:  Home Improvement Expert, 12 years in the field
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replaced GFCI outlet, still not working, need help please

Resolved Question:

replaced GFCI outlet, still not working, need help please
Submitted: 6 years ago.
Category: Home Improvement
Expert:  Lavallee Home & Property Services replied 6 years ago.
First, is there power to the outlet? Second, how is it wired - is it in series or at the end of a run? Have you set the trip button?
Customer: replied 6 years ago.

1) I assume there is power. It went out yesterday when my daughter was blow drying her hair. All outlets in the upper level bathrooms are now out. I hooked up the 2 black wires to the 2 brass screws and the 2 white wires to the 2 silver screws. Also connected the ground wire. The yellow test light is working but it will not reset.

 

Expert:  Lavallee Home & Property Services replied 6 years ago.
It sounds like the wires are hooked up wrong. You need to determine which black & white pair of wires is the line (power from the fuse panel/breaker box) and attach them to the screws labeled Line. Black to the brass screw & white to the silver screw. Then the other pair of black & white wires would be the load and need to be put on the screws labeled load, black to brass and white to silver.
Customer: replied 6 years ago.
Actually the white wires come out of the wall right next to each other, a pair so to speak. Same for the black wires. There is no pair of black and white. What's the best way to determine the line vs the load? I have a voltage meter with black and red test leads, but not 100% sure how to use it.
Expert:  Lavallee Home & Property Services replied 6 years ago.

Not all voltage meters will work on 120v. You can go to a Home Depot or similar and get anIdeal Vol-Test Voltage Tester Model # XXXXX Store SKU # XXXXX for about $20. This will let you determine the correct pair for line & load.

Lavallee Home & Property Services and other Home Improvement Specialists are ready to help you
Expert:  Lavallee Home & Property Services replied 6 years ago.
The other tester you can get is

Gardner Bender Ground Fault Indicator Tester; 1/Cd, 10Cds/Master

Model # XXXXX
Store SKU # XXXXX

 

You would plug this in to the outlet and you then would move the wires from one screw to the other to get the correct combination.

Expert:  Lavallee Home & Property Services replied 6 years ago.
If you have any questions with completing this just let me know