HelloCustomer

Thank you for asking your question on Just Answer. The problem you are experiencing is normally caused by a defective cartridge in the fixture. Most American Standard fixtures come with a lifetime warrenty and they will send you nay part needed to repair the fixture free of charge. You can call American Standard customer service for instructions on obtaining the free parts.

Call: 1-800-442-1902
Monday through Friday
8:00 A.M. to 5:00 P.M. EST

If you wish to but the cartridge and replace it yourself, the video below shows how.

Click here if you cannot view the video.

Should you require further clarification, never hesitate to ask. It would be my pleasure to clarify my answer to your question. If after reviewing the above information, you have additional questions, I will be glad to answer them. My goal is your 100% satisfaction with all questions I answer.

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Regards,

Edward

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