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What is the model number of the furnace?When was the last time the furnace was professionally serviced?What is the age of the furnace?What fuel does the furnace use?What have you tried to correct the problem?Do you have a digital camera that you could use to send pictures of the furnace if needed?Thank you again for trusting us with your problem.
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It is against our TOS to communicate with a customer outside the site. Many homeowners do not realize, the complications of not having a professional inspect the heating system yearly, can cause. If a fire, or worse, is caused by the furnace and there are no records of the furnace being maintained, the insurance company can and will deny the claim for damages. I have worked on systems after they have caught fire and the homeowners got no help from their homeowners insurance for the damage. I have installed furnaces in new homes that the owners were building to replace a home that was destroyed by fire from not having the furnace serviced. I like every customer to have this information to consider before repairing the furnace themselves.
By turning the power off to your furnace, the furnace is reset. Safety features of the furnace will shut it down after 3 attempts to light. Does your furnace have a draft inducer? This is a blower that induces a draft in the duct leading to the outside of the home. Does your furnace have a light that would indicate a flash code? Is there a flash code chart on the furnace? This is normally located on the back of the door that you remove to service the furnace.
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Sorry, I can not call you one the phone for reasons listed above. The safety features of most furnaces will shut them down after 3 attempts to operate. If your furnace has a draft inducer and it is not coming on, the safety feature in the furnace will keep the burner from lighting. You will need to verify that the draft inducer is getting power. If it is then possible the draft inducer motor will need to be replaced. Click here for information on furnace operation. Once you know for sure that the draft inducer is the problem, if applicable, let me know and we can continue.