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JustAnswer Expert FAQ's

You can find responses to frequently asked Expert questions below and on our User FAQ Page. If you don't find what you're looking for here, ask customer service or email us at Experts@justanswer.com. Our Rapid Response Team is here to help you 24/7, 365 Days a Year.

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 How do I become an Expert?
  Go to the Expert page to find out more information.
 Should I try to answer every question?
 You should concentrate on the questions that you know you can answer well. If you can't answer the question using the education, training or life experiences that qualify you as an Expert, you can just leave it for another Expert. It's better for the cust
 What is an info request and when should I use one?
 An Info Request should be used when you want to clarify what the Customer needs or to get more information. You want to provide the Customer with the best answer you can so, sometimes, you need to find out more specifically what kind of help they need. To
 I posted an Info Request and then another Expert responded. Why?
 An Info Request (IR) does not claim a question. Anyone can post another IR or answer after the first one. However, this policy was created so as to prevent Experts from running around and posting unnecessary IRs to try to claim questions for themselves.
 Another Expert has answered the question. Can I still add my comments?
 If your answer is similar to the other Expert's answer, we suggest that you "Agree" with the other Expert's answer using the Agree report in the drop down box on the answer. If your answer would have had a little bit more information than the existing ans
 What does it mean if a post is put on hold?
 Posts can be put on hold by senior Experts (Mentors) in each category if the Mentor feels like your answer was incorrect or could do harm. Along with the email that notifies you of your post being placed on hold, you will receive comments from the Expert
 Can the Customer see my answer before they pay the deposit?
 Customers cannot see your answer until they place the deposit.
 What should I put in my profile?
 Your profile is the first thing that the customer sees. After they post a question and receive an answer, they are invited to view your profile. If this makes them feel like you can answer their question fully and completely, they will then pay the deposi
 Will you be adding new categories for Experts, soon?
 Thanks for your interest in becoming an Expert on JustAnswer®. JustAnswer periodically adds new categories as it sees a demand for them. If you don't see a category applicable to your area of expertise right now, please feel free to contact JustAnswe
 On some questions, the customer never pays the deposit and never views the answer. Why does this happen?
 Some Customers come to the site and post their question, hoping for a good or quick answer. Then they continue to search for the answer from other sources. They might find the answer that they need before you respond or they might not realize that answers
 How do you lock a question?
 When you click on an open question, you automatically get a one minute lock on it. About twenty seconds before the lock expires, you will get a pop up box that says, "Your lock has almost expired! Would you like to add more time?" Click cancel o
 What are the Expert stages and the privileges that come with each?
 Expert Stage Comparison: Expert Privi
 How many accepts are required to increase stages?
  Restrictions As a new expert, your account has some limitations that are designed to help us get to know each other better and ensure that you get a great start! These limitations
 I see Pending, Open, Semi-Open and Tough questions - What do each mean?
 Pending questions are questions that have been answered by Experts and the Expert is waiting for the Customer's response. Open questions are new - an Expert has not responded yet. Semi-Open questions mean that the Customer has replied to t
 I want to apply to be an Expert. Where do I go?
 How the evaluation process works: Fill out the application here.http://www.justanswer.com/expert.asp Fill out a profile for that category. Answer a
 Do's and Don'ts for new Experts
 Please do: Make sure you spell the customer's name correctly. Spellcheck before you post. It only takes a moment. Think about how your mini-profile appears. Customers who haven't paid yet get an e-mail that you've answered them.
 How can I add an avatar?
 An avatar is a small picture that can be displayed along with your signature line. It may be a picture of yourself or it may be something related to your profession. How can you add an avatar? Go to: Tools-> Edit Profile Scroll down to Person
 I see a question about an illegal topic. What should I do?
 JustAnswer is a venue in which Customers ask questions of Experts and Experts answer them. Occasionally, an Expert might see a question that is of an illegal nature. If you have concerns about a question, please report it so that a moderator can evalua
 When you see an arrow pointing to a question on the question list, what does that mean?
 If you see a marker or arrow that points out specific questions on the question list, that is what's called a "warm lead." It means that the customer was shown your profile as an Expert who could potentially answer their question during the question-aski
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