Expert FAQ


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JustAnswer Expert FAQ's

You can find responses to frequently asked Expert questions below and on our User FAQ Page. If you don't find what you're looking for here, ask customer service or email us at Experts@justanswer.com. Our Rapid Response Team is here to help you 24/7, 365 Days a Year.

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Can I delete posts?

You can delete your answer within the first 5 minutes of posting. Once someone has replied to your post, you will no longer be able to delete it. Once someone has replied, you can still add comments to your post to keep your answer clear.

Can I edit posts?

Yes. When you edit your posts, it will display the username, time, and date of when the post was edited at the bottom of the post. Once the Customer has viewed your answer, you can no longer edit it.

Can I add a signature to my posts?

You can add a signature to the bottom of your posts. To do so, edit your profile to create a signature. Then, you can add your signature to the bottom of your posts by checking the 'Show Signature' checkbox.

As an Expert, can I change my email subscription preferences?

Yes, there are four main settings for email subscriptions you can receive: All posts in a category. All questions in a category, but not replies (unless you are "watching" that question) Only posts in quest

What computer configuration does JustAnswer recommend?

JustAnswer.com recommends the following computer configuration: Windows PCs Operating system: Windows Vista, Windows XP, or Windows 2000 Internet Explorer 5.5, Firefox 1, Opera 7, Netscape 7, AOL 9 or later web browser Macintosh computers Mac

How can I add a PDF file to an answer?

In order to insert a PDF file into your answer, you'll need to highlight some text in your response which can be anything such as "Click Here" or "Newspaper Articles." After selecting text in your response, which will ultimately become a hyperlink, the

What forum codes does JustAnswer recognize?

You can go here to see a list of acceptable forum codes. JustAnswer does not recognize HTML.

How can I clear my cache?

At times, it may be necessary for an Expert to clear their cookies and cache in order to use the site. Sometimes it's because you picked up a bad cookie or there might be another issue going on. The first and most obvious step before troubleshooting be