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JustAnswer Expert FAQ's

You can find responses to frequently asked Expert questions below and on our User FAQ Page. If you don't find what you're looking for here, ask customer service or email us at Experts@justanswer.com. Our Rapid Response Team is here to help you 24/7, 365 Days a Year.

Mentors: Choose a help topic

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What is a Mentor?

Mentors are your guides to using JustAnswer. Mentors can answer your questions about how the site works and they also review your answers for quality. If you are new or have less than 20 accepts, your Mentors can place your posts on hold so that custom

How are Mentors chosen?

Mentors are chosen by administrators and moderators. There is no way to apply to be a Mentor. Moderators and Admins watch the categories and choose Mentors from a pool of Experts who are: Willing to introduce themselves to new Experts and s

What are the perks for Mentors?

Mentors do not currently receive monetary compensation for their time. They do, however, get the added benefit of being able to help make their category a strong one, where all the Experts can work together as a team. They also have the added abili

A Mentor has placed my post on hold. How can I get it released?

Mentors help ensure site quality. If you are a new Expert and you give a bad answer or answers, your Mentor can put your post on hold and explain why they did so. You will then have an opportunity to edit your answer. After you do, send a PM to your Men

We recently polled our Mentors to find out what they actually do. Here's what they had to say.

Here are some of the responses that we received when we polled our Mentors, to find out exactly what they do to help. Mentor #1 Maintain the quality of answers from all Experts in my category Assist New Experts to learn the system, and let them kno

Who are the mentors for each category?

Mentors