At JustAnswer we take pride in delighting our customers.
If for any reason you’re not satisfied our Customer Care team is ready to help 24/7.
We're sorry you want to cancel your membership. To cancel your membership:
Select the Cancel membership button on the Membership panel in My Account.
Remember, you can always get a second opinion or a new answer from a different Expert.
During your 7-day trial, you are not billed for your membership. When the trial ends, you will be automatically upgraded to a paid membership plan so you don’t experience any interruption to your service. Your membership will automatically renew at the beginning of each membership period (usually each month).
JustAnswer is a membership service that will automatically charge your membership fee monthly. You’ll first be charged when your 7-day trial ends, then once every 30 days, though it may take a few days for the charge to post to your account.
You can review your recent questions by clicking on My Questions at the top of the page. You can also view your questions and the status of your orders within the past 90 days on the Order History under My Account.
If you do not see My Questions in the top corner of the page you are not signed into your account. Simply sign in and follow the instructions above.
You will be charged $5 to post a question. Any additional costs will be shown on the page where you enter your credit card information.
If you already posted a question, you can review additional charges and billing history on the Order History page.
Please note, if using Paypal as your payment method, you will be charged more than $5 when submitting your question.
You will be charged $5 when you submit your question and credit card information. To review additional charges and billing history, visit the Order History page.
Please note, if using PayPal as your payment method, you will be charged more than $5 when submitting your question.
The $5 charge is required to book your time with the Expert.
To review your billing history, visit the Order History page. Please note, if you used PayPal as your payment method, you will be charged more than $5 when you post you question.
We're sorry to hear you're having issues processing your payment. There are a few reasons payments may be declined. Please review the following issues to see if any apply:
If none of the above measures succeed, please call or email Customer Care.
JustAnswer connects customers with doctors, lawyers, vets, mechanics, and more online, 24/7. It's the most affordable and convenient way to access expert services.
For more information about JustAnswer, please click here.
At JustAnswer, our first priority is to ensure you are satisfied with your experience. We almost always find a way to help every customer, but if not, please contact Customer Care.