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JustAnswer Customer Service

Click here if you are trying to ask our Experts a question. For Customer Service, you can find responses to frequently asked customer service questions below. If you don't find what you're looking for here, ask customer service. Our Rapid Response Team is here to help you 24/7, 365 Days a Year.

Deposits, Accepts and Paying Experts: Choose a help topic

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When do I need to place the deposit?

You can either place the deposit when you ask your first question or after an Expert has answered you. If you place the deposit up front, your first question will be given priority over questions with no deposit.

How much is the deposit?

Your initial deposit is equal to the value of your question.

Do I have to accept an answer?

This system relies on the honor system and accepting responses is how the Experts that spend time answering you get paid. However, if none of the responses are acceptable to you, you don't have to accept them.

What happens if I don't accept an answer?

We track everyone's accept/question ratio and publish it to our Experts. If your ratio gets too low, Experts may not answer your questions any more. We also reserve the right to suspend the question posting privileges, and/or ban from the site, anyone who

When should I accept?

Please accept quickly. You don't have to accept the first answer that comes along if it doesn't really help you, but you should accept an answer as soon as you get one that's acceptable.

How do I accept an answer?

Your Expert will not be paid until you accept an answer. You can accept an answer by using the green "accept" button located in the upper right hand corner of each post. If the value of your question is more than the value of your deposit, your

What if an Expert does a really fantastic job?

Give them a bonus! This is easy to do when you accept an answer. Or you can come back and add a bonus at a later date by using the "bonus" button on your question page.

Can I accept more than one answer?

Yes. After you accept your first answer, the other answers will still be available and you can accept one of those as well. You can accept the second answer just like you did your first. One note: you will have to pay for each answer you accept and can no

What if two Experts post answers at about the same time?

If you receive more than one answer and you feel one of them is better, you should accept that one. If the answers are similar, you should accept the one that was posted first. If the answers are different and helpful, you can accept more than one.

What happens if I accept the wrong answer?

Once you accept an answer, you can not un-accept. If there is another answer that you like better, you can accept more than one answer.

What are the payment options? Do you accept cash, checks or money orders?

We accept all major credit cards and debit cards, including prepaid gift cards displaying a credit card logo. We also accept PayPal. You can add funds to the account and take funds out very easily, using an existing bank account (checking or savings

I paid my deposit and viewed my answer. Now my question page says that my answer is locked again and a deposit is required. Do I have to pay twice?

If you have already paid the deposit but can't view your answer, it's probably because you are not logged in. Try logging in to your account again and this should solve the problem.

How do I request a refund?

Good faith deposits are fully refundable until you use them to accept an Expert's answer. If you would like a refund of some or all of the funds in your user account, please let us know.

How does the good faith deposit system work?

You do not have to pay your Expert until you have viewed and accepted a satisfactory answer, however a refundable good faith deposit is required of new customers who do not yet have an accept on our site. The deposit is placed in a user account in your na

How do I update my credit card or payment info?

You can update your credit card info at any time by using this link.