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Click here if you are trying to ask our Experts a question. For Customer Service, you can find responses to frequently asked customer service questions below. If you don't find what you're looking for here, ask customer service. Our Rapid Response Team is here to help you 24/7, 365 Days a Year.

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 How do I ask a question on JustAnswer?
 To ask a question on JustAnswer, go to www.justanswer.com and enter your question. Be sure to make your question's title clear and descriptive, since most Experts won't look at your details if they don't understand
 Will I be notified by email when an Expert answers me?
 Yes. When you ask your question, you will be emailed as soon as Experts reply to your question. You can turn this feature off if you don't want email notifications.
 How long should I wait for an answer?
 Normally, you should get an answer within an hour of asking your question. However, questions asked late at night and on weekends take longer as there are fewer Experts online to answer.
 What do I do if I put my question in the wrong area?
 Just let us know by emailing customer service at info@justanswer.com. We'll get it to the appropriate category.
 What do I do if I don't like an answer that I get?
 The Experts are trying to help you, so please answer their questions and tell them why you don't like their answer. They might have misunderstood you and will probably return the favor with a better answer.
 What if I solve the question myself?
 Let everyone know that you have solved the question and post the solution to enlighten other users who might be curious.
 What if no one answers my question?
 First of all, be patient! Don't worry if you ask your question on Saturday at 3 a.m. and you don't have an answer by 4 a.m. Sometimes it just takes a little while to figure it out. It's also possible that your question wasn't clear enough. Feel free to ad
 What if I have open questions, but I'm going to be away from my desk for an extended period of time?
 Say so! Nothing's worse than being ignored, and that's what Experts will think when they answer your question and you don't get back to them. Please post whatever information you have about how long you'll be gone, so they don't get frustrated with you.
 The person who answered my question is not qualified to do so. What should I do?
 If an Expert answered your question and they do not have the credentials necessary to give you an answer, feel free to post a response on your question page and ask for a different Expert to help.
 I paid the deposit and now I'm getting a notification that says I need to accept an answer. I thought I was finished already. Is there another charge? Do I have to pay twice?
 After you post a question on the site, you are asked to pay a deposit so that your answers can be unlocked for viewing. You can then view your answers, correspond with your Experts and decide if you want to accept an answer. Your Expert will not be paid u
 My question has closed because it did not receive an answer. Can I reopen it?
 You can keep your question open by staying active! Each time you post a reply, your question is relisted and is automatically reset to be open for 24 hours. If your question closes because there has been no response, you can also click on the "relist
 How do I close my question?
 Once you have an answer, the only way to close a question is to "Accept" it. Otherwise, you just have to wait until the 24 hours is up and the question will close automatically. If you find your answer before an Expert responds, a moderator can
 Why can't I post?
 This usually means that you're not logged in. To see if you're logged in, look in the upper-right corner of your browser for "Tools." If it says "Log In" instead, just log in.
 Is there an easy way that I can print the charts or photos that came with my answer?
  Here's a tip. If you right click on the picture and select"Properties"... You can copy and paste the exact URL of the image andthen paste it into your browser. Then, you won't have to worry about allt
 An Expert told me that they couldn't help me, but JustAnswer had a list of free hotlines that could help. (Where is it?)
  We're very sorry to hear about your situation. Here is a list of resources that may be able to help:HOTLINE RESOURCE LISTAIDS HOTLINES :AIDS Crisisline: 1-800-221-7044 AIDS Hotline: 1-800-323-AIDS AIDS/HIV Nigh
 An Expert is asking for my personal contact information. Is this safe?
 You need to take the same precautions on JustAnswer that you would on any other online site. Don't share your personal contact information, address, private email address or any other identifying information with anyone on the site. You can simply keep
 How do I leave feedback for my Expert?
 You can leave feedback on this page. However, you can only leave feedback AFTER you've accepted an answer.
 Why should I leave feedback for my Expert?
 Leaving feedback for your Expert after accepting their answer is a way to let them know what you liked about the way they handled your question or interacted with you. Was your Expert clear? Quick? Concise? Compassionate? Leaving feedback is
 Can I make my pictures larger?
 If your Expert sent pictures with your answer but they are too small to print and show detail, you can resize it using these instructions: "Right click" and then choose "Save Picture As" and save it to the computer. Then, open it with a picture editor
 How do I add a file or pictures for my Expert to see?
 At times, you may need to post your files on your question page, so the Expert can see them. Here are the instructions for posting your files: For graphics, click the tree icon and then browse to choose a GIF, PNG, or JPG. Upload and then insert it.
 Can I request the same Expert again?
 Sure! If you had help from an Expert and you thought that person was helpful, intelligent, knowledgeable about their subject matter or just simply great, you can request that Expert for subsequent questions. When you post your new question, just mention
 Can my question be hidden from view or considered private?
 JustAnswer is set up so that Customers' questions are posted for all the Experts in a particular category to see. They read your question and then decide if they can answer it. If so, they will. After an answer is posted, other Experts review it and th
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