Customer Service


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JustAnswer Customer Service

Click here if you are trying to ask our Experts a question. For Customer Service, you can find responses to frequently asked customer service questions below. If you don't find what you're looking for here, ask customer service. Our Rapid Response Team is here to help you 24/7, 365 Days a Year.

Registration and Logging In: Choose a help topic

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Do I need to register?

Yes, registration is required to ask and answer questions. It only takes a moment. You will be asked to verify your email address. This involves retrieving an activation code that will be emailed to you. It's that simple!

What is an activation code?

Your activation code is a code that will be emailed to you so that you can activate your account. If you have not received it, you can request that it be sent to you again. If you have an

What if I Lost My Password?

Although passwords can not be retrieved, they can be reset. Click here to request that a new password be emailed to you. If this option is not available or you do not have a valid email address in your profile,

What if I forget my username?

You can use your e-mail address as your username during log in. Or you can submit a support request so a Moderator can tell you your username. Requests are generally handled within 24 hours.

Why doesn't the auto login feature work for me?

Probably because your computer does not accept cookies. To change the setting in Internet Explorer, click "Tools" on your menu, then select "Internet Options". Select the "Privacy" tab and set the level to medium.

Why can't I login?

To login, you will need to use the username and password that you entered when registering for JustAnswer. Registration is required before you can log in. If you have registered and are unable to login, check that you have all cookies enabled on your web

How can I delete my account?

If you have not placed the deposit yet, you can delete your account yourself by clicking delete . Otherwise, the only way to delete your account is to email customer service at

Is this free?

JustAnswer is not a free service. You will be required to place a deposit equal to the value of your question before you can view any answer you receive. The deposit is refundable if you're not happy with your answer and do not want to accept it.

My copyrighted work has been used in an Expert's answer. What should I do?

JustAnswerÂ® respects copyrights and expects the users of the JustAnswer site to respect copyrights as well. You can find the site's take-down procedures here: