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From what you describe it seems to be a case of folliuclitis caused by shaving and spread of infection.
I do think you should get your blood sugar levels checked.Poor healing may be due to high blood sugar levels.
Probably antibiotics may be required in your case as well.
Your dermatologist may refer you to a general surgeon for a followup checkup if necessary.
I hope this helps
May I help you more?Feel free for further queries.Waiting for your reply.