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Hello,Thank you for your question.I am Dr Saha, I shall try my best to help you.
When did it occur?
Is there any redness, swelling or bleeding? In which part of the eye?
Is there any difficulty with vision?
In which part of the eye? inside eye or on the lid?
Thank you for all the information,She will need an examination by doctor in person.OTC ointment would not be suitable here.
She can need oral antibiotics too.Please take her to ER or urgent care.
You can give her tylenol for pain.I hope this information helps.If there’s anything else I can do, please let me know.Regards.